Transcy: AI Language Translate

Hi there,

This is Ben. We’re very sorry to hear about any inconvenience it may have caused. That’s certainly not the standard we strive for.

We haven’t received any prior support requests from you, and we would truly appreciate the opportunity to look into this and resolve it. Could you please try reinstalling the app to see if the issue improves?

We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.

Looking forward to your reply.

Best regards,
Ben
Transcy by FireGroup Technology

Hi there,

This is Saha. We’re truly sorry for your 1-star experience and any frustration it may have caused. That’s definitely not the experience we aim to deliver.

We couldn’t find any support request from you yet and would really appreciate the chance to investigate and make things right. Could you please try reinstalling the app?

We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Hope to hear from you soon

Best Regards
Saha
Transcy by FireGroup Technology

Hi there,

This is Ben, and we sincerely apologize for any inconvenience or frustration this may have caused.

Our goal is to provide a reliable tool for your business, and we've clearly fallen short in your case. We looked for any support requests from you to investigate the issue, but it seems we haven't heard from you yet. We are eager to understand what happened and resolve it for you.

Sometimes, temporary glitches can be cleared up with a fresh start. We would appreciate it if you could try reinstalling the app to see if this resolves the issue.

We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Hope to hear from you soon

Best Regards
Ben
Transcy by FireGroup Technology

Hi sir,

This is Brian from Transcy. We sincerely apologize for the inconvenience you’ve experienced.

Regarding the new pricing issue, one of our colleagues has already reached out to you via email with a detailed explanation and proposed solution. Please feel free to reply directly to that email if you need any further clarification or support — we’re more than happy to assist.

Thank you for your time and understanding.

Best regards,
Brian
Transcy by FireGroup Technology