Transcy: AI Language Translate
ตรงตามมาตรฐานสูงสุดของเราในด้านประสิทธิภาพ การออกแบบ และการผสานการทำงาน ดูข้อมูลเพิ่มเติมเกี่ยวกับ เปิดในหน้าต่างใหม่
รีวิว (2,567)
จำกัดการแสดงผล
-
ตามคะแนน
very good support
Thank you so much for the kind words! We're glad our support team could help. Wishing you continued success; we're always here if you need us.
-The Transcy Team-
This app is horrible. Nothing works. Needs a ton of work for them to be charging as much as they are charging. Customer support is very good, they try their best, but nothing you can do with an expensive app that doesn't work at all. Tried using it several times, and was as patient as I could. Auto translated twice already for 20 languages, just for it to say it was never auto translated, huge waste of my time.
Hi sir,
This is Ben, and I am truly sorry for the frustration you’ve experienced. I completely understand how disappointing it is to invest time and money only to feel like things aren’t working as expected. Especially after multiple attempts and being patient throughout — that’s not the experience we want for you.
I can see that our support team is actively assisting you and has already begun providing relevant solutions to address the auto-translation issue you mentioned. We’ll continue working closely with you to pinpoint what went wrong and make sure you can use the app as intended.
Thank you again for your patience. We’re committed to getting this resolved for you.
Best Regards
Ben
Transcy by FireGroup Technology
11.13：After the update, numerous issues have arisen. All languages in my store have disappeared, leaving only the default language. I've tried various settings but still can't display other languages properly.
Moreover, the customer support system is a complete mess. No one can answer my questions—only an AI is available.
12.17：They haven't resolved my issue at all. Even after two months, they still don't know what I actually want. I have no idea what their customer service and developers are doing.
Hi sir,
This is Ethan, and we apologize for the trouble you've been experiencing.
1. Regarding the language issue, our team checked your case and, from our previous conversation, it appears we were able to guide you through the steps and you confirmed that the problem had been resolved. We sincerely hope everything is now working smoothly on your end, but if anything is still not functioning as expected, please let us know — we’re here to help until it's fully resolved.
2. About the customer support experience, I completely understand why it felt unhelpful. Just to clarify for future reference, whenever you start a new chat, you’ll first interact with our AI assistant. We introduced this system because our human support team cannot operate 24/7, and the AI helps handle common questions quickly. When the AI cannot resolve the issue, the conversation is automatically escalated to a human agent.
That said, we acknowledge that our AI still has limitations, and I’m genuinely sorry that this affected your experience. Improving its accuracy and usefulness is one of our top priorities, and we’re actively working on strengthening both AI performance and overall support quality.
Best Regards
Ethan
Transcy by FireGroup Technology
It’s terrible! Everything was working fine before, but ever since the version update, problems have been occurring one after another! Although they helped me fix issues like prices not displaying after switching languages and navigation bar errors, they made unauthorized changes to my website’s code while checking and fixing these problems! Even after my developer provided screenshots of the code changes, they still denied making any modifications to our code—it was them who denied changing our code! Now, issues like images not switching and products not syncing still exist and might persist for a long time, because we currently have no way to solve them. We don’t even know the full extent of the code changes they made. This is really frustrating.
Hi sir,
This is Saha, and we apologize for the trouble you've been experiencing.
1. Regarding the SKU issue on Oct 28, we confirm that we did not edit or change your source code — we only removed the variant’s translation in Transcy
2. For the banner issue, as one of my colleagues explained, our app only translates content from the default language and doesn’t support customizing images per market. That’s why the Dutch banner image wasn’t changed — we didn’t modify anything on your end.
3. About the image switching feature, could you please share a screenshot and storefront link showing how it worked before? This will help us investigate and clarify the cause more accurately.
Thank you for your patience and understanding.
Best Regards
Saha
Transcy by FireGroup Technology
This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
Hi sir,
This is Brian, and we apologize for the trouble you've been experiencing.
Regarding your issue, we are missing some key information. We were never contacted about your site breaking, so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong.Could you please describe what happened?
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Brian
Transcy by FireGroup Technology
Transcy has been a huge help in setting up languages and currencies for my Shopify store. The app is easy to use and offers a lot of customization options — I was able to match the switcher colors and style perfectly to my store design.
Automatic translations and currency updates save me a lot of time, and the support team is always quick and friendly when I need help.
I highly recommend Transcy to anyone who wants to create a professional multilingual store that looks clean and elegant!
Very helpful customer service and great app to use. Although sometimes some minute things are not always translated.
Hi there,
This is Kieran from Transcy. We are glad that you have had a good experience with our support when using Transcy. Thank you for using and trusting us.
Based on your issue, we have noticed that it's resolved as well. Last but not least, we really encourage you to check our blog at https://transcy.io/blog/ for latest news regarding not only Transcy, but also other apps from Transcy as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by FireGroup Technology
回覆的速度算快且親切，但是很多後台設置還需要技術團隊再加強功能以及設定方式
Hi there,
I'm Bellamy from Transcy. We would like to thank you for review
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://transcy.io/blog/ for for latest news regarding not only Transcy, but also other our Transcy applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by FireGroup Technology
übersetzt mit verschiedenen Tools (free und paid möglich), eigene Überarbeitung der Übersetzung möglich, Support unterstützt bei Anliegen sehr schnell und kompetent
