Transcy: AI Language Translate

Im using this app for more than a year and Im very impressed by its accurate translations and user-friendly interface. What stood out the most was the exceptional customer service. The app's support team was prompt, knowledgeable, and went above and beyond to help me resolve a technical issue I had. I highly recommend this app to anyone in need of reliable language translations and top-notch customer service.

Support war gut bis sehr gut, Qualität der KI Übersetzung allerdings mangelhaft. In unserem Fall ist viel nachzubearbeiten, sonst steht im Englischen schon nonsense da. Da wir nur englisch können, verzichten wir lieber auf weitere Sprachen die uns das System anbietet.

Ca. 5-10% der übersetzten Wörter und Begriffe sind falsch übersetzt. Da muss die KI noch ein paar Stunden (Wochen, Jahre?) auf die Schulbank, so geht's leider noch nicht.

Its a very good app, easy to use and helpful customer service!
Thanks a lot to Cassie, she has been the best help. Now everything work great. This app was better for my shop, because I need to translate multiple languages, convert currency and most important I can edit some automatic translating mistakes. A few problems I did come across is that I can't edit third party auto translation which is a headache and they need to look into this asap.

I highly recommend! It seamlessly translates product descriptions, reviews, and even checkout pages, making it incredibly easy for international customers to shop. The translations are accurate and the app is user-friendly, making it a must-have for any business looking to expand their global reach. Plus, the customer service team is top-notch and always available to help with any questions or issues. Overall, a fantastic tool for any e-commerce business!

This app has been a life saver! I've been so worried about reaching out to my Arabic audience since my page was in English only and dreaded the thought of having to create an entire website. The Basic translations are great and its good to know that you can also choose to edit the translations yourself. The customer service team is phenomenal and quick to respond. The only thing that will make it even better is if they can have the Arabic justified to the right.

Ich habe heute die App installiert und bin begeistert. Die Oberfläche ist sehr übersichtlich aufgebaut und mit Begleitung der Installationshilfe ist es kinderleicht, auch für Anfänger wie mich. Ich habe zwei Punkte über den Kundensupport angefragt und wurde über den Chat sofort und sehr professionell unterstützt. Bin extrem begeistert und wirklich überrascht.. :) Meine Kontaktperson über den Chat "Amber" ist sehr freundlich und kompetent. Vielen Dank für Deine Hilfe und den tollen Service.

I'm giving this 5 starts but keep the following in mind:

1. I just started using this less than an hour ago and I received a proactive support, which I have to admit was very good.

2. I cannot guarantee this great support will continue beyond my review because I just started using this app; so of course they are incentivicing me to make a review quite early on.

3. If this app continues to provide a great support, Eloise was the person who took care of my first interaction and she was great :)

It started off really well, but has consistently gone down hill in last 6 months. Consistent billing issues, translations getting deleted and redirects not working.

And there really is no AI translation unless you pay for some kind of enterprise plan. It's Google Translate.

The support is always fast though .. but they make you run around in circles. Any issue they always blame on others - it's either SHopify billing issues or I must have clicked the wrong button on the app!!

This has to be one of the most frustrarting experiences I have ever had with an app.

Installed this app about 1 h ago, it takes a few minutes to get a handle on the setup and start correcting auto-translations. During the setup my translations stalled for some reason so I asked for help in the Chat (my rep was Giselle). The support is immediate and stellar, fixed the issue in minutes (which is not standard with most apps). The app is actually very intuitive. Translation quality is similar to Google Translate, so you need to go through each to proofread - this is the time consuming part that you have with every app. Overall I can really recommend this app!

Update: The 3rd party app translations sometimes overwrite already applied translations inside transcy. It's a nightmare to get this sorted (I've been going on about 3 weeks trying to get this done now). The app works fine, but it overwriting itself is a massive problem.

I had some questions on putting the switcher in a specific spot in my theme and was helped super fast (on a weekend day, even) which I really appreciate.
The app is very extensive and takes a bit of getting used to, but everything is done very intuitively and after learning how to work with it, it's absolutely perfect for both language and currency efforts.