Transcy: AI Language Translate
Performans, tasarım ve entegrasyon için aradığımız en yüksek standartları karşılar. Yeni pencerede açılır daha fazla bilgi edinin.
Değerlendirmeler (2.566)
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Very polite and effective costumer service.
Especially Chris is always available to help us out. Recommended!
Hi Apostolos,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
shitty customer service, I kept upgrading reaching 59$ per month and they didn't want to help with simple issues like having our theme to wrk with their switcher on the header. I also asked why should we pay 590$ per year just to enable DeepL translation integration which should not cost any extra just like google translation since the translation itself is not do by them. Shitty customer service and I do not recommend this app at all.
Hi there,
This is Brian from Transcy and we're deeply sorry for any inconvenience causing to your experience
- We have seen one of my colleagues has helped you customize switcher on header for desktop, however on mobile, it's not displaying properly and she have not yet checked, then you uninstalled the app, so it's hard for us to check further
- We completely understand that costs are a big part of every merchant's decision to use. Because of its complicated integration from DeepL, it's now available on Premium plan only. However, on Premium plan, there're not only DeepL function but also some advance features to provide a great benefit of this plan
- One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soon
Regards,
Brian
Transcy by OneCommerce
I used this app to help me more. I really like how it does Raymond.
Hi there,
I'm Mirabel. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
This is the worst customer service I've encountered in the last decade - beyond reproach!!! From the moment we installed the app a little over a year ago until now. It's not worth saving money in this case, the price is too expensive later.
Hi sir,
This is Shiro, and we apologize for the trouble you've been experiencing.
It’s not entirely clear why you mentioned the “worst customer service,” as in our private chat box we clearly addressed your previous inquiries. Could you please confirm if you had a chance to see our message sent on October 31? We’d be happy to clarify anything that might have been missed.
We’d also like to take this opportunity to share some context regarding the recent pricing adjustment. Since March 2023, for over two years, our team has been working tirelessly to enhance the app with substantial improvements and new features. These updates have significantly boosted performance, added advanced translation and localization tools, and helped many businesses expand their global reach more effectively.
We’d really appreciate it if you could revisit our message or reach out again — we’re more than happy to assist and clarify everything for you.
Best Regards
Shiro
Transcy by FireGroup Technology
had a good experience and fast solution for a small isseu, thanks!
Hans Breuker
www.hansbreuker.com
Hi there,
This is John and we personally apologize for any inconvenience causing to your experience
- For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- We have seen that one of our colleagues is reaching out you and provided the relevant solution, please check your email and let him know if you need further support
Regards,
John
Transcy by OneCommerce
Had a problem with some configuration issues on my site: https://plasticbagpartners.com/ . I worked with Shiro and she was very helpful in resolving my issue. Great customer service.
Hi Frank,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
Great platform and super fast support. Thanks Shen for mind blowing support and business development help.
Hi Mert,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
this is absolutely a waste of time and money, the app is unable to translate our products by bulk, even though we committed to pay the most expensive plan
Hi Mohamed,
This is Saha and we would like to apologize for any inconvenience causing to your experience
In relation to your issue, we have seen you have not contacted us to report yet. Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please let him know if you need further support
Regards,
Saha
Transcy by OneCommerce
Supporto rapido e molto cordiale, consigliato!
Hi Denis,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce
It's a useful app hahahahahaha~，and Molly is very professional，thanks for the great and timely help！
Hi there,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
