Anmeldelser (917)
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We noticed that refunds in TrueProfit didn't match our Shopify data – only about a quarter of our refunds were showing up. We reported it with a few example orders, and Durra from the support team picked it up right away, had the issue fixed by the dev team within three days, and walked us through the right calculation settings so the numbers now match Shopify. Clear communication and a quick, competent fix – thank you, Durra!
Hello Moonlight Mansion store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.
If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.
Best regards,
Vani
True Profit
Great app and helpful support!
I'm really enjoying this app so far. It's been very useful for tracking my product costs (COGS) and understanding my store’s profitability better. The interface is clear and easy to use, and the support team has been super helpful and quick to respond whenever I had questions. Highly recommended for anyone looking to manage their costs more efficiently!
Hello Pulseras de Ámbar de Chiapas y Minerales store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.
If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.
Best regards,
Vani
True Profit
Vi har hatt en fantastisk opplevelse med True Profit! Appen gir oss nøyaktig innsikt i vår lønnsomhet og hjelper oss med å ta bedre beslutninger for vår bedrift. Brukergrensesnittet er intuitivt, og dataene presenteres på en enkel og oversiktlig måte.
I tillegg har supportteamet vært utrolig hjelpsomme og raske til å svare på spørsmål. Harper og teamet har virkelig gjort en forskjell ved å gi oss god veiledning og sikre at vi får maksimal verdi ut av appen.
Anbefales på det sterkeste for alle Shopify-butikker som ønsker full kontroll over økonomien sin!
Hello J&K Shop,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with us.
We’d also like to introduce you to our Shipping Cost by Weight feature, which allows you to calculate shipping fees based on the weight of the products in each order. This feature can help streamline your shipping process and ensure accurate costs for both you and your customers. It’s a great tool to optimize your shipping strategy and enhance the overall customer experience.
If you have any further questions or need assistance, please contact us via live chat or at support@trueprofit.io.
Best regards,
Harper
TP: True Profit Analytics
Great app - does pretty much everything we need it to. It offers a lot more features compared to the Shopify dashboard.
Super helpful support, and shout-out to Vani who helped with my latest case - available to help solve my problem within a few mins.When features aren't currently available in the app, they clearly want to know more so they can investigate and make the app better. Great service overall!
Hello Vyne store admin,
We truly appreciate your kind words! We're so glad to hear that you've had a positive experience.
We like to inform you about our Custom Cost feature, which allows you to add any additional expenses you may incur, such as packaging, handling, or other operational costs. This feature gives you the flexibility to track and manage all your costs, ensuring a more accurate view of your overall profitability.
If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.
Best regards,
Shiro
True Profit
I have been using Trueprofit to consolidate our reports from different stores. The customer support is amazing. Vani helped us out fixing some custom taxes issues to report our net profits the right way. I highly recommend it.
Hello Glød Copenhagen store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
True Profit
Do not recommend, beware of extremely high extra hidden costs.
App is working okay, but we had a uplift in sales for 2 months, which is why we were charged QUADRUPLE the amount we pay for our subscription PLUS the subscription fee. We did not get any notification that the orders will now cost something. Other Apps handle this differently which is why we will switch to an app that is more transparent. Also support did nothing, to compensate us, even though we upgraded to a higher plan.
Dear bamtoo store admin,
We have noticed that you have uninstalled our application, and we regard your departure as a significant loss. I would like to follow up on our previous efforts to resolve the unexpected extra charge, as we have not yet received a response.
Please note that our compensation offers remain available, and we would be pleased to discuss them with you at your convenience.
Regarding your feedback:
- "App is working okay."
–> We appreciate your positive comment and are committed to maintaining a high-quality user experience.
- "We did not get any notification about additional charges."
–> This information is displayed on the pricing plan, and we request your approval during the installation process. We acknowledge your feedback and are planning to implement additional notifications regarding quota changes to further enhance communication.
- "Support didn’t do anything to compensate us after upgrading."
–> We have made multiple attempts to address this concern, including reaching out to discuss the matter with our billing team.
We hope this provides clarification and encourages you to reconsider the overall value and quality of our app.
Sincerely,
Grace
TrueProfit Team
Super application pour suivre sa comptabilité, je ne le faisait pas avant et sa permet de voir les dépenses effectuée et votre profit /jour, c'est vraiment top. Encore merci à Vani du support client pour son aide pour la configuration !
Hello Sauvage Évasion store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
True Profit
This really is the best app if you want to keep a close eye on your tracking and finances. Everything is clearly described and customer service is there to support you with your questions. Special thank you to Grace. She really helped me with my questions, I am very satisfied with this app and the customer service behind it.
Hello Salejano.nl store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Durra
True Profit
Goede overzichtelijke app, snelle en goede support van Grace. Het laden op de telefoon gaat soms wat moeizaam met de dagen maar voor de rest niks op aan te merken
Hello, Lady of Vintage store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Grace
True Profit
I was with another popular profit app for a long time, but they recently stopped providing 'real' support, so was looking for a different app.
Came across TrueProfit and I must say that this is the new best profit app there is. Special thanks to Lewis for helping me setup my complicated shipping costs.
Hello Baby Knits store admin,
Thank you so much for your kind words! We're excited to share our Quantity Break feature with you.
This feature helps you calculate the Cost of Goods Sold (COGS) and shipping costs more accurately by applying tiered pricing based on the quantity of products sold. It’s a great tool for enhancing cost management and optimizing your pricing strategies.
If you have any further questions, please get in touch with us via live chat or at support@trueprofit.io.
Best regards,
Lewis
True Profit
