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Bad Experience. Installed twice, the first time they charged me after the trial period eventhought I unninstalled the app the first day of this period. And when I reinstalled the app my variants were all outdated and there was no way to refresh the sync without contacting support. If you need something to make your life easier, this is not it. Also, it doesn't track VAT collection which is useless for EU businesses.
Hello VocaSpark store admin,
Quick summary:Your full refund has been processed. Variant sync may take time after reinstall, and Shopify VAT is excluded from Net Profit.
Regarding billing: Shopify manages all app subscription charges. Once a new billing cycle has started, uninstalling an app does not automatically cancel the charge for that billing period. As app subscription billing is managed by Shopify, we're unable to modify these charges.
That said, as soon as you contacted us on June 26, 2026, we immediately approved a full refund as a gesture of goodwill. As we weren't able to finalize the refund at that time, we later followed up and have now successfully processed it.
Regarding variant synchronization: We sincerely apologize for the inconvenience. After reinstalling the app, there may be a short delay while the app completes the initial synchronization of your store data. Should any syncing issues occur, our support team is always available to assist as quickly as possible.
Regarding VAT: Based on our email conversation, if you're referring to the VAT collected through Shopify, this information is automatically synced from your Shopify orders and excluded from the Net Profit calculation, as it isn't considered business revenue. If you're referring to a different VAT scenario, we'd be happy to investigate further.
We also reached out by email to better understand your VAT concern but weren't able to gather additional details.
We appreciate you taking the time to share your experience and remain available if you'd like to continue the conversation.
Best regards,
Harper
TrueProfit Team
***Update 9.10.2026***
Once again, there are more persistent bugs with this app. I have dropped my review down to 1 star due to the ongoing, continual bugs that I have identified. This specific instance is the second time the bug of this nature has happened, whereby the Profit & Loss Report shows a bunch of transactions that have a handling fee of $0.00. Even though, these are transactions that have definned handling fees that were not changed and recalculated. The only reason that I even know that these numbers were off is because a couple months ago I had downloaded and save the Profit and Loss report from May of 2026. Today I happened to go back in and saw the handling fee amount was thousands of dollars difference than it was a couple months ago, which obviously makes no sense. I had brought this bug up to their dev team several months ago, and they fixed it on my account and said that it would not happen again. Clearly that is not the case.
***Update6.19.2026***
The devs have gone ahead and fixed the PayPal issue described below and are working through some of the other issues... I appreciate that they take their negative reviews seriously.
At the same time, from a customer standpoint, I shouldn't have to be the Guinea pig for their system errors. It was only after I left a 1 star review that they started addressing all of the concerns and patching. Please do a better job of taking your users technical issues more seriously before they get upset and leave you a bad review. Ultimately, I only did that because I had wasted dozens of hours manually trying to reconcile everything.
I am extremely disappointed, especially recently. There are several bugs on this app. For example, in the Orders Report, the transaction fees from any PayPal transactions is artificially inflated. They are applying a third-party transaction fee to every PP order, even if you have Shopify Payments enabled.
From Shopify directly: "If Shopify Payments is enabled on your store then no third-party transaction fee applies".
I pointed this out to their support and they admitted that its a known issue and said it may be fixed by June. They don't tell their users about these bugs, and you just have to figure it out for yourself when your numbers are all off.
There is an even larger bug on the profit and loss report side. Any time you have a substitution order where a customer orders (SKU: A), and then post-purchase, but before fulfillment, they request a substitution for (SKU: B), the system records that as part of 'Returns and Refunds' expense, even though the dollar amount was never captured in the first place (since our payment settings are configured to capture payment after fulfillment). I have news for you True Profit, a lot of professional Shopify sellers configure their settings this way for this very reason. Many customers need to substitute products post-purchase for tons of reasons.
These are just a couple of issues, there are more too. I thought the whole point of this app was to make it easy to track your financials. Now I am stuck downloading the data into spreadsheets and reconciling everything myself costing me hours of time.
***Update: The support team tells me to adjust my PayPal settings to be 1.49% + $0.49 transaction fee to compensate for their app artificially adding a 2% fee that does not exist. I did that and it did not change any previous orders, just forward looking I assume. They have you do these workarounds and they still don't work right.
Also, there are times when you update COGS on the orders report and it does not translate to any changes on that month's profit and loss. The data is either lagging or not updating. And that is even after doing a manual refresh on the P&L. This app has way too many bugs. I think you will be better off with Zapier and Google sheets.
Thank you again for your honest feedback and for bringing this issue to our attention.
To clarify, TrueProfit is not recording this transaction incorrectly. The reporting currently follows the financial events and transaction data provided by Shopify, and our investigation confirmed that the data shown in TrueProfit is consistent with how Shopify records these order adjustments on the store.
Regarding this substitution-order scenario, our team has already reached out to you via email to better understand your workflow and discuss the reporting behavior in more detail. We'd also love to schedule a quick meeting with you to review the use case together and gather any feature requirements or suggestions that could help us better support merchants who manage product substitutions before fulfillment.
We're currently waiting for your response and would greatly appreciate the opportunity to learn more about your expectations directly.
Additionally, we'd like to confirm that the PayPal transaction fee issue mentioned in your previous feedback has already been resolved. TrueProfit now syncs and calculates PayPal transaction fees correctly based on Shopify's payment data, and our team has implemented a fix to ensure these fees are reported more accurately.
Thank you again for your detailed feedback. We truly value the insights you've shared and look forward to continuing the conversation with you.
Best regards,
Harper
TrueProfit Team
Do not recommend, beware of extremely high extra hidden costs.
App is working okay, but we had a uplift in sales for 2 months, which is why we were charged QUADRUPLE the amount we pay for our subscription PLUS the subscription fee. We did not get any notification that the orders will now cost something. Other Apps handle this differently which is why we will switch to an app that is more transparent. Also support did nothing, to compensate us, even though we upgraded to a higher plan.
Dear bamtoo store admin,
We have noticed that you have uninstalled our application, and we regard your departure as a significant loss. I would like to follow up on our previous efforts to resolve the unexpected extra charge, as we have not yet received a response.
Please note that our compensation offers remain available, and we would be pleased to discuss them with you at your convenience.
Regarding your feedback:
- "App is working okay."
–> We appreciate your positive comment and are committed to maintaining a high-quality user experience.
- "We did not get any notification about additional charges."
–> This information is displayed on the pricing plan, and we request your approval during the installation process. We acknowledge your feedback and are planning to implement additional notifications regarding quota changes to further enhance communication.
- "Support didn’t do anything to compensate us after upgrading."
–> We have made multiple attempts to address this concern, including reaching out to discuss the matter with our billing team.
We hope this provides clarification and encourages you to reconsider the overall value and quality of our app.
Sincerely,
Grace
TrueProfit Team
I cannot login to the app since few days. There is no support response. Beside this, the app has errors all the time. Wrongly counts ad spend, returns etc.
Hi Beshaped team,
We’re sorry to hear about your experience. Our team responded promptly to your support request and followed up multiple times with clear login instructions and an offer for a direct support call.
Please note: If your Shopify store is connected to a TrueProfit account created using an email address, you won’t be able to access the app directly from your Shopify admin.
In this case, you can log in via our web app at https://app.trueprofit.io
using the registered email and password associated with your account.
We remain available if you need any further help. Your feedback is important to us, and we’re committed to improving.
Best regards,
Harper
The TrueProfit Team
Worst experience ever. Data was all wrong and when asked the CS what was wrong with it they said their IT team was going to fix it soon for me. Then apparently the IT team had no clue in this and was something that the configuration was wrong. COMPLETE WASTE OF MY TIME!!
Hello Wine Not HKG store admin,
We sincerely apologize for the inconvenience you've experienced. We understand your frustration and regret that our service did not meet your expectations.
The error you encountered has been fixed. Unfortunately, there was a delay in addressing the issue over the weekend, and we are sorry for any inconvenience this caused.
The app's configuration must be tailored to your specific business model for optimal performance. We offer onboarding meetings to assist with this setup, although we understand you were unable to attend.
We noticed that you have uninstalled the app. Please consider reinstalling it so we can provide you with better support and ensure everything runs smoothly.
Thank you for your understanding and patience. Please do not hesitate to contact us if you have any further questions or need additional assistance.
Sincerely,
Harper
True Profit
The transaction fees are calculated by a formula although this can be pulled directly from Shopify. The result is that the transaction fees are calculated incorrectly. For example, Beprofit can pull the transaction fees directly from Shopify. Fix this, please.
Hi WASABI Knives
This is Vicky from TrueProfit Team
First of all, I sincerely thank you for your meaningful review.
We appreciate your opinion and it will motivate us to bring more features and improve the user experience.
We are also sorry for your experience and hope to have a second chance to serve you better in the future.
Wish you all the best
Vicky
TrueProfit - Profit & Lost, LTV Analytics
Very bad experience with this app, customer service is not comprehensive at all. App is hard to set up. I don't recommend using this app at all. BeProfit is much Better.
Hi, Splendidae store admin
Here is Harper from True Profit team. I hope this message finds you well. We appreciate your recent communication concerning your refund request and the experience you've encountered. We understand that your experience was rooted in a subscription refund request, and we'd like to clarify some aspects of the situation.
It's important to note that the negative experience you had was not due to any issues with our app, as you mentioned. Instead, it arose from the process of requesting a refund for a subscription that had been inadvertently overlooked for cancellation.
Our team is dedicated to ensuring the fair treatment of all users and protecting the integrity of our services. We must uphold the policies and processes in place, which may sometimes involve financial discussions and clarifications to address specific cases. We value the hard work and dedication that goes into the development of our services, and we strive to maintain fairness and consistency for all our users.
Hope to receive a response from you.
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics
Hello The Films Point store admin,
Here is Harper from True Profit team. I believe there may have been a misunderstanding and want to clarify things as quickly as possible.
We've already reached out to you personally via email regarding your refund request and are currently waiting for your response. Our team is here to help and is committed to resolving this promptly and fairly.
Best regards,
Harper
TP: True Profit Analytics
