SEOAnt ‑ Trust Badges & Icon
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One thing I love about this app is that it offers over 300 free badges templates, and it is easy to select those which align with your brand. The badges are customizable, mobile and desktop friendly. As a merchant, I have control over where the badges appear. It is easy to use and has boosted customer confidence.
Hello There,
Thank you for sharing your thoughts about the app! I'm thrilled to hear that you love the extensive selection of over 300 free badge templates and that you find it easy to choose ones that align with your brand.
It's great to know that the customization options and mobile/desktop compatibility have been beneficial for you. Having control over the placement of the badges is indeed a valuable feature, and I'm glad to hear that it has positively impacted customer confidence.
If you have any further feedback or suggestions, please feel free to share. We're always looking to improve!
All the Best,
SEOAnt Support Team of Channelwill
I’m loving the app! It’s easy, fast, and lets you customize your badges or even upload personal designs. I would appreciate more personalization options, such as the ability to adjust padding, margins, and similar settings. However, the absence of these features is more than compensated by their amazing support team. I had some issues with badge alignment on mobile, and the support team promptly took action and helped me fix the problem. Gill from the support team was truly outstanding—patient, responsive, and incredibly helpful throughout the entire process!
Hello There,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the app and finding it easy to use. Your suggestions for more personalization options, such as adjusting padding and margins, are greatly appreciated, and we will certainly take them into consideration for future updates.
We’re also delighted to know that our support team, especially Gill, was able to assist you promptly and effectively with your badge alignment issue. Providing exceptional customer support is a top priority for us, and it’s fantastic to hear that our team made a positive impact on your experience.
If you have any more suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Thank you for being a valued user!
All the Best,
SEOAnt Support Team of Channelwill
Great app for Free! Support is execllent.
Suggestion for improvement: Allow links or pop-up texts for trust badges.
Hello there,
Thank you so much for your kind words and for highlighting the value of our app! 🌟 We're thrilled to hear that you're enjoying the app and our support team has been helpful.
We also truly appreciate your suggestion about allowing links or pop-up texts for trust badges. That’s a fantastic idea, and we’ll share it with our development team for consideration in future updates.
If there’s anything else you’d like to see or need help with, feel free to reach out. We're here to make your experience even better!
All the Best,
SEOAnt Support Team of Channelwill
Zeer makkelijk te gebruiken. Ik wilde trust badges in mijn winkelwagen zetten. Maar wist niet hoe dit moest. Dus ik heb ze gecontacteerd en ze hebben alles gedaan wat ik wenste. Kortom, niks om over te klagen!
Hallo,
Bedankt voor je feedback! We zijn blij om te horen dat je de app makkelijk vond om te gebruiken en dat ons supportteam je kon helpen met het toevoegen van trustbadges aan je winkelwagen. Het is geweldig om te weten dat we naadloos aan je behoeften konden voldoen. We zijn er wanneer je ons nodig hebt, bedankt dat je voor ons hebt gekozen!. Aarzel niet om contact met ons op te nemen als je vragen of zorgen hebt.
Met vriendelijke groet,
SEOAnt Support Team van Channelwill
They have only one person, Joy, providing support for this app, and unfortunately, Joy seems to lack a basic understanding of it. They were unable to grasp even the simplest question about the default placement of the badge.
During our conversation, it felt as though they were making fun of us by abruptly ending the call and repeatedly sending the same responses using reply templates, resembling a bot rather than a human agent. Additionally, the app itself is not functioning properly. They take at least a day to respond to support tickets, and sometimes it takes even longer.
Good day!
We sincerely apologize for the inconvenience you've experienced. We truly appreciate your patience and understanding. After learning about your needs, we have taken immediate action by involving our lead and technical team to address your questions and requirements. We have been diligently working on resolving your issues for the whole 5 hours and are committed to ensuring everything is addressed.
If there are any additional custom settings that need to be communicated to our technical team, it may take a little more time. However, please rest assured that we will do everything within our power to resolve your concerns. We kindly beg for your understanding.
Thank you for your valuable feedback, we will never stop improving our support in the future, have a wonderful day!
Warm regards,
SEOAnt Support Team of Channelwill
I downloaded this app. My entire website on Chrome, Edge, Mobile - Have a bug caused by this app. The front page can't scroll and affected across all browsers. My mobile view was distorted as well. And I deleted this app and everything resume well. This is really bad and disruptive app.
Hi there，
Thank you for sharing your feedback, and we sincerely apologize for the disruptions you've experienced with our app. We understand how frustrating it must be to encounter issues with your website, especially across multiple browsers and devices. We take such concerns seriously and are committed to addressing them promptly. If you could provide us with more details, including screenshots and any specific examples of the issues you encountered, it would greatly assist our technical team in investigating the matter thoroughly. We truly appreciate your support and patience, and we look forward to resolving this for you as quickly as possible!
Warm regards,
SEOAnt Support Team of Channelwill
Es una app indispensable para nosotros, en tanto que nos ayuda a aumentar la confianza percibida por nuestros clientes. Adicionalmente cuentan con un servicio al cliente super ágil y amable.
Recomendada.
Hola
¡Eso es excelente! Me alegra saber que la aplicación ha sido útil para su negocio y que ha tenido una experiencia positiva con nuestro servicio de atención al cliente.
Si necesita más ayuda, no dude en ponerse en contacto con nosotros. ¡Gracias!
Todo lo mejor,
Equipo de soporte de SEOAnt de Channelwill
When the badges are active, for some reason my menu dropdowns stop working and my "Search" bar doesnt open. Tried reaching out to the devs, but they said they couldn't see what I was seeing.
*shrug*
Hi there，
Thank you for your feedback, and we sincerely apologize for any inconvenience you’re experiencing with the menu dropdowns and the search bar. We would be more than happy to investigate the issue you mentioned. If you could provide us with additional screenshots and information, it would greatly assist our technical team in reviewing the problem. We truly appreciate your support and look forward to resolving this for you!
Warm regards,
SEOAnt Support Team of Channelwill
Danke bin zufrieden
Love the interface of this app that helps with providing trust for customers to shop comfortably and confidently.
