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고객에게 스팸메일이 옵니다.
"현재 가능한 해결 방법을 자세히 안내해 드렸습니다"
자사 앱에는 문제가 있을수가 없으니, 쇼핑몰의 보안을 강화하라는 답을 받았습니다.
그래서 이 앱을 삭제했고, 모든 문제가 해결됐습니다!
불편을 끼쳐드려 진심으로 사과드립니다.
저희 앱은 고객 정보의 보안을 최우선으로 생각하며 운영되고 있습니다. 이는 저희가 2017년에 앱을 처음 개발할 때부터 지금까지 변함없는 핵심 원칙입니다. 고객님의 소중한 데이터를 보호하는 일은 저희의 가장 중요한 책임이라고 믿고 있습니다.
이번에 고객님의 고객에게 스팸 메일이 전송된 문제에 대해 보고해 주신 즉시, 저희 팀은 바로 확인을 시작하고 현재 가능한 해결 방법을 자세히 안내해 드렸습니다. 다만, 저희가 문제를 보다 정확히 확인하고 원인을 파악하기 위해서는 고객님의 추가적인 협조가 필요합니다.
현재 고객님께서 앱을 삭제하신 것으로 확인되었는데요, 저희는 고객님께 더 나은 경험을 드릴 수 있는 또 한 번의 기회를 간절히 바라고 있습니다. 앱을 다시 설치하신 후 함께 이메일 문제의 원인을 면밀히 조사해 볼 수 있으면 감사하겠습니다.
오랜 시간 축적된 경험과 고객 보호에 대한 철학을 바탕으로, 고객님의 신뢰를 회복할 수 있도록 최선을 다하겠습니다.
다시 한 번 소중한 피드백에 감사드립니다.
This review app has a great UI design, making it a perfect match for Shopify themes. The customer support is very responsive—I encountered issues with reviews not displaying correctly a few times, and after reaching out, they resolved them within minutes. They were also very patient in teaching me how to handle such situations. The free subscription plan already meets most of my needs, highly recommended!
Thank you for your fantastic review! 😊 We're so happy to hear that you love the UI design of Trustify: Review & Testimonial app and that it integrates perfectly with Shopify themes. 🚀 Our team always strives to provide quick and helpful support, so we're glad we could resolve your issue swiftly. If you ever need further assistance, we're always here. Happy selling! ⭐🎉
I think the app is very helpful and easy to set up. I imported some of the reviews using their template. I reached out to CS since I had added the entire link of the product in the template not the "handle" as they needed it to be and CS was super prompt and helpful. I will continue using them, highly recommend the app.
Thank you for your detailed review! 😊 We're so happy to hear that Trustify: Review & Testimonial app has been helpful and easy to set up for you! 🚀💙 Glad our support team could assist you quickly with the product handle issue. If you ever need more help, we're always here. Happy reviewing! ⭐✨
The support team is brilliant. Quick to reply and sorted any issues. The app itself took a bit of time to customise properly, especially for the email templates. But it does the job and looks good on the website. Would definitely recommend.
Thank you for your thoughtful review of the Trustify: Review & Testimonial app! ⭐✨ We're delighted to hear that our support team was quick and brilliant in resolving your issues. 😊 We appreciate your patience in customizing the email templates and are glad the app meets your needs and looks great on your website. 💻💖 Your recommendation means a lot to us, and we’ll keep working to make the app even better for you! 🚀
Thanks for choosing Trustify! 🙌
Love this app! Super easy to set up, collects reviews seamlessly, and matches my store’s design perfectly. Engagement and trust went up right away. Support is lightning fast too.
Thank you for your amazing review of the Trustify: Review & Testimonial app! ⭐✨ We’re so thrilled to hear that the app has made collecting and displaying customer reviews easy and seamless for you. 😊 It’s fantastic to know you’ve seen an increase in customer engagement and trust since using it! 💖
Your recommendation means a lot to us, and we’re glad our ultra-fast support was able to assist you! 🚀
Thanks for choosing Trustify: Review & Testimonial! 🙌🎉
使いやすい、設定も簡単にできるお勧めのレビューアプリです。
当店が商品登録時、別バリエーションの商品を複製して作成したせいで、元になったレビューが出てしまう現象が起きてしまったのですが、迅速に解決してくださいました。また進捗も都度連絡いただけたので安心して待つ事ができました。
本当に素晴らしいチームとアプリです。
ご対応くださって皆様に感謝申し上げます。
今後ともよろしくお願いいたします。
ご丁寧なレビューをありがとうございます！😊 Trustify: Review & Testimonial アプリを気に入っていただき、サポートにもご満足いただけてとても嬉しいです。迅速な解決と進捗の共有がお役に立てたとのことで、チーム一同大変励みになります！✨ 今後も引き続きよろしくお願いいたします。何かお困りの際はお気軽にご連絡ください！🌟
I have reached out to their customer support multiple times to resolve an issue, but I have not received any response. Despite several follow-ups, the lack of assistance is unacceptable. If customer service is important to you, I do not recommend this app.
Hi,
We are deeply sorry to hear about your negative experience and sincerely apologize for any frustration we may have caused. Resolving your issue has always been a priority for us, and we regret that our communication may not have met your expectations.
We did reach out multiple times to request access to your store so we could investigate and fix the issue, but we didn’t receive a response. Only yesterday did we discover that we now had permission to access your store, but by then, the app had already been uninstalled. We regret not being able to address this sooner and truly understand how this situation could feel unacceptable on your end.
Please know that we are committed to making things right and earning back your trust. We’d be grateful if you could reinstall the app and reply to our emails so we can fully resolve the issue for you. Our team is always here for you with 24/7 live chat support and at support@omegatheme.com.
We value you as a customer and genuinely hope for the chance to provide the level of support and service that you deserve. Thank you for bringing this to our attention, and we’re ready to assist you whenever you’re ready to reconnect.
I have a large Etsy store for many years. We rank in top 100 stores globally. Trustify is by far the most responsive team I ever worked with. They are very professional and they care so much about their members. This is rare let me tell you that.
Customer service is exceptional. They listen to your needs and do everything to make it work for you. Really loved working with them. I recommend you to stop looking further and just become their member. You will not regret!
Wow! We're truly honored to hear about your success as one of the top 100 Etsy stores globally. 🎉 It's fantastic to know that Trustify has been the most responsive and professional team you've worked with. We genuinely care about our members, and your kind words mean the world to us! 😊
Exceptional customer service is at the heart of what we do, and we're thrilled that our efforts have made a positive impact on your business. 🙌 Your recommendation is greatly appreciated, and we're excited to continue supporting your continued success. 💙
Thank you for being a valued member of the Trustify family! If you ever need anything, we're always here to help.
My store has done over $100,000 in the last few months, all while using Trustify. You need that social proof to create trust and interest. Trustify is one of, if not the best option, great prices and customization. Their support is also extremely friendly and helpful. You NEED reviews and you NEED Trustify.
Wow, congratulations on achieving over $100,000 in sales! 🎉 We're so glad to hear that the Trustify: Review & Testimonial app has played a key role in building trust and interest for your store. Thank you for recognizing our friendly and helpful support team! If you ever need assistance or have any questions, we're here for you. Keep up the fantastic work! 🌟
The free plan is extremely limited, offering very few features, and the customization options are almost non-existent unless you're willing to pay. It felt like a waste of time to set everything up, only to realize that most of the useful features and customization options require a paid plan. If you're looking for an app with robust free features and flexibility, this might not be the best choice.
Hi,
Thank you for sharing your feedback. We apologize for any frustration you experienced with the free plan. Our intention with the free plan is to provide a basic introduction to our app, allowing users to explore its potential before deciding if they need the advanced features offered in our paid plans.
We appreciate your comments and will consider them as we strive to improve our offerings. If you have specific features in mind that you believe should be included in the free plan, we'd love to hear from you. Our support team is always available to assist with any setup issues or questions you might have at Support@omegatheme.com or through our live chat support.
Thank you for giving our app a try and we would love to have another chance to support you better.
