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Very user friendly and useful, even with the free version.
Maybe need to work on the csv review upload. Need a standard template to upload the reviews. Apart from that, all is fine
Thank you for your positive feedback about our Amazon Reviews Importer & UGC app! 🌟 We're thrilled to hear that you find it user-friendly and useful, even with the free version. 😊 Your suggestion regarding the CSV review upload is noted, and we'll definitely consider implementing a standard template to make the process smoother for our users. 📝 If you have any further feedback or need assistance with anything else, please don't hesitate to reach out. We're here to help! 🚀
Sad Update: After months of paying $9 pcm for the app they changed the feature set - moving features we were using in our plan to a higher paid tier with no notice or reasoning. So features we were using on our live store stopped working overnight unless we increased our monthly payments to the next tier. This just feels like extortion and is probably a breach of contract, certainly unethical. Despite all the positives at the outset, I have had to change my review and am looking for another supplier.
Update: I'd given them 5 stars anyway because the app works great but I have since asked if they could change the way they output structured data from the app (nothing wrong with the app, just something that worked better with my store). They had it done and sorted in a day. Incredible customer service.
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Great app. Was up and running very quickly, plenty of options to customise the look of the reviews as well as content and layout of review request emails etc. The app also provides structured data which supports review snippets in google - this works out of the box.
If importing reviews from Amazon then the limit will be 100 - this is an Amazon restriction not the app - I used a .csv upload instead of the auto import and it worked great - the template provided is super easy to use.
The support is also very responsive and friendly and the pricing plans seem to be good value for money.
We've only been set up with the app for a couple of days, but we're impressed and its working well for our store.
Hi there,
I'm truly sorry to hear about the recent changes you've experienced with our app and the frustration it has caused your live store. We understand how critical these features are to your operations, and we apologize for not communicating the updates and pricing changes proactively.
The adjustments to our pricing plans were made to enhance the app’s performance and introduce new features that we believe will provide greater value in the long run. However, we recognize that these changes have impacted your current setup, and for that, we sincerely apologize.
We value your feedback and your business. Our team has reached out to you for further assistance regarding your issue. We’re committed to finding a way to support your needs and regain your trust.
Thank you for bringing this to our attention and for the positive experiences you had with us initially. We hope to have the opportunity to serve you better in the future.
Best regards,
Kaylee from Trustify team
It's a great app there are 3 things that I really like
1. Very clean and easy-to-understand UX for admin.
2. There is a beautiful UI on the front-end page.
3. Great customer service, Grace gave me a great experience helping and really helpful and efficient！Especially Cam’s customer response is very kind and professional!
🌟 We're delighted to hear your positive feedback! 🚀 Your satisfaction is our priority, and we're always working to enhance your experience. Stay tuned for more exciting options and features to make our app even better! 🌈✨ Thank you for being part of our journey! 🙌 #MoreOptionsComingSoon #AppEnhancements #CustomerFeedback 🚀🛠️
Excellent technical support. The software does what is has to do.
Greate when combined with Etsy Reviews Exporter and Esty Email Extractor chrome plugins. Highly recommended. The software lacks the ability to assign reviews to products after the file has been uploaded. a new upload will be required. I think a more user friendly interface is highly needed.
🌟 Thank you for your feedback! 🚀 We're delighted to hear that you've had an excellent experience with our technical support and that the software meets your expectations. 🛠️ Your suggestion about improving the user interface and the ability to assign reviews more flexibly is valuable feedback, and we appreciate it. 🤝 We're constantly working on enhancing our features, and your insights help us make the user experience even better. If you have more suggestions or need further assistance, feel free to reach out. Thank you for recommending us! 🌈😊 #ExcellentSupport #UserFeedback #ContinuousImprovement 🌟
I had an issue with importing reviews from a .csv file. I went to their live chat and spoke to Amey. Amey quickly and easily guided me through the steps and double checked the template file. There seemed to be a technical glitch and Amey was able to correct it quickly and within minutes i was up and running with my previous reviews. Great service and such a easy to use app. very impressed.
🌟 Wow, that's fantastic to hear! We're thrilled that Amey provided you with quick and efficient guidance to resolve the issue with importing reviews from a .csv file. It's great that the technical glitch was swiftly corrected, and you were able to get back up and running with your previous reviews. Thank you for your kind words and for choosing our app. If you have any more questions or need further assistance, feel free to reach out. We're here to help! 😊🚀
Great, easy app for showing Facebook reviews on your website and rating products, collecting reviews on web page. Customer support is amazing and fast! And this gem is totally free! Love it! Thank you for your great work :) I am super impressed with the magic trick taking your branding off!
🌟 Wow, your feedback made our day! 🚀 We're thrilled to hear that you love our app for showcasing Facebook reviews, rating products, and collecting reviews on your webpage. Our team is overjoyed that you found our customer support amazing and fast. 😊✨ And we're delighted that you appreciate the magic trick with our branding removal – we aim to impress! Thank you for your kind words and for choosing our app. If you ever need more magic, we're here for you! 🎩💻
Exeptional Support and Seamless App Experience!
I recently encountered a minor issue, and I must commend their customer support for a quick and effective resolution. The team's expertise and responsiveness were impressive.
Beyond the exceptional support, the app itself is fantastic. The user-friendly interface and seamless performance make it a standout.
Absolutely thrilled to hear about your exceptional experience! 🌟 Our support team is all about quick fixes and effective solutions. Kudos to them! 👏 We're delighted you find our app fantastic – the user-friendly interface and seamless performance are our recipe for success! 🚀 Thanks a bunch for your kind words! 🙌 #ExceptionalService #SeamlessExperience
This app is truly amazing. Joyce assisted us in importing reviews and configuring themes. Without Joyce, we wouldn't have been able to use the app. Despite our limited proficiency in English, Joyce understood our intentions and responded promptly and appropriately. The fact that the service is free to use is fantastic, but above all, the support is prompt and thorough. We have found a truly wonderful app.
Thank you for the amazing review! 🌟We're thrilled that Joyce was able to assist you with importing reviews and configuring themes. Despite the language barrier, we're glad we could meet your needs effectively. Our prompt and thorough support, combined with the fact that our service is free to use, makes us truly wonderful. If you have any further questions, Joyce and our team are here to help. Thank you for choosing our app! 😊🙌
Very pleased with Trustify - this app has enabled us to add client reviews to our website in a neat and attractive way. Shout out to Joyce, the Customer Advisor, who spent considerable time adapting the app features to suit our requirements. She was patient, efficient and super-quick. The best part is that this awesome app is free!
Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!
Facebook Reviews presents reviews appealingly on our site, except that it stops, without warning, every 60 days, and needs "rebooting" (reauthorization of its FB token). So prepare to keep an eye on your reviews page forever, and for regular visits to the app admin page, if you intend to use this app.
After many years with this app, we finally switched to a different app to pull in reviews to our site when Trustify had one issue after another that required an unreasonable amount of our time to fix. Their support was somewhat responsive, but mostly unhelpful.
Hi there,
We’re truly sorry to hear about the difficulties you’ve experienced with our app. We understand how frustrating this situation must be for you.
Our support team has reached out to assist you in resolving these issues, and we hope you'll give us another chance to provide the reliable service you deserve.
Thank you for your feedback.
Best regards,
Kaylee from the Trustify Team
