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I have reached out to their customer support multiple times to resolve an issue, but I have not received any response. Despite several follow-ups, the lack of assistance is unacceptable. If customer service is important to you, I do not recommend this app.
Hi,
We are deeply sorry to hear about your negative experience and sincerely apologize for any frustration we may have caused. Resolving your issue has always been a priority for us, and we regret that our communication may not have met your expectations.
We did reach out multiple times to request access to your store so we could investigate and fix the issue, but we didn’t receive a response. Only yesterday did we discover that we now had permission to access your store, but by then, the app had already been uninstalled. We regret not being able to address this sooner and truly understand how this situation could feel unacceptable on your end.
Please know that we are committed to making things right and earning back your trust. We’d be grateful if you could reinstall the app and reply to our emails so we can fully resolve the issue for you. Our team is always here for you with 24/7 live chat support and at support@omegatheme.com.
We value you as a customer and genuinely hope for the chance to provide the level of support and service that you deserve. Thank you for bringing this to our attention, and we’re ready to assist you whenever you’re ready to reconnect.
I have a large Etsy store for many years. We rank in top 100 stores globally. Trustify is by far the most responsive team I ever worked with. They are very professional and they care so much about their members. This is rare let me tell you that.
Customer service is exceptional. They listen to your needs and do everything to make it work for you. Really loved working with them. I recommend you to stop looking further and just become their member. You will not regret!
Wow! We're truly honored to hear about your success as one of the top 100 Etsy stores globally. 🎉 It's fantastic to know that Trustify has been the most responsive and professional team you've worked with. We genuinely care about our members, and your kind words mean the world to us! 😊
Exceptional customer service is at the heart of what we do, and we're thrilled that our efforts have made a positive impact on your business. 🙌 Your recommendation is greatly appreciated, and we're excited to continue supporting your continued success. 💙
Thank you for being a valued member of the Trustify family! If you ever need anything, we're always here to help.
My store has done over $100,000 in the last few months, all while using Trustify. You need that social proof to create trust and interest. Trustify is one of, if not the best option, great prices and customization. Their support is also extremely friendly and helpful. You NEED reviews and you NEED Trustify.
Wow, congratulations on achieving over $100,000 in sales! 🎉 We're so glad to hear that the Trustify: Review & Testimonial app has played a key role in building trust and interest for your store. Thank you for recognizing our friendly and helpful support team! If you ever need assistance or have any questions, we're here for you. Keep up the fantastic work! 🌟
The free plan is extremely limited, offering very few features, and the customization options are almost non-existent unless you're willing to pay. It felt like a waste of time to set everything up, only to realize that most of the useful features and customization options require a paid plan. If you're looking for an app with robust free features and flexibility, this might not be the best choice.
Hi,
Thank you for sharing your feedback. We apologize for any frustration you experienced with the free plan. Our intention with the free plan is to provide a basic introduction to our app, allowing users to explore its potential before deciding if they need the advanced features offered in our paid plans.
We appreciate your comments and will consider them as we strive to improve our offerings. If you have specific features in mind that you believe should be included in the free plan, we'd love to hear from you. Our support team is always available to assist with any setup issues or questions you might have at Support@omegatheme.com or through our live chat support.
Thank you for giving our app a try and we would love to have another chance to support you better.
This app is easy to use and work with your branding. Customer service goes above and beyond! The only downside is you can't import video with the reviews.
Thank you for your feedback! We're glad to hear that you find the Review Importer & Testimonials app easy to use and that it works well with your branding. 😊👍 It's wonderful to know that our customer service goes above and beyond! We appreciate your input about importing video with the reviews and will take it into consideration for future updates. If you need any further assistance, we're here to help! 🌟✨
WOW! The support goes far beyond the typical 'How-to.' I had a question about importing reviews, and next thing I know, while I was waiting for instructions, Tyler had already imported all my reviews. Fantastic! The layout and options are far superior to those of most generic review apps out there!
We're thrilled to hear that our app has met your expectations and that you found it super easy to use! 🌟 It's fantastic to know that our support team could quickly resolve your issue with the carousel feature. Thank you for taking the time to share your positive experience with Product Reviews+Amazon Reviews. We appreciate your feedback and are here to continue providing great products and support whenever you need us. 🚀👍
Support was really quick, sweet and excellent! this app is free but easy to use, review widgets are great, I definitely recommend this app. I searched so many review apps these days and Trustify is free but powerful app.
Thanks a ton for your wonderful review! 🌟 We're thrilled to hear that you had a positive experience with our support team and that you're enjoying the ease of use and features of Trustify Reviews Importer + UGC. It's fantastic to know that our app stands out among the many you've considered. Your recommendation means the world to us! If there's anything else we can do to help, don't hesitate to reach out. Happy reviewing! 🚀🎉
Very user friendly and useful, even with the free version.
Maybe need to work on the csv review upload. Need a standard template to upload the reviews. Apart from that, all is fine
Thank you for your positive feedback about our Amazon Reviews Importer & UGC app! 🌟 We're thrilled to hear that you find it user-friendly and useful, even with the free version. 😊 Your suggestion regarding the CSV review upload is noted, and we'll definitely consider implementing a standard template to make the process smoother for our users. 📝 If you have any further feedback or need assistance with anything else, please don't hesitate to reach out. We're here to help! 🚀
Sad Update: After months of paying $9 pcm for the app they changed the feature set - moving features we were using in our plan to a higher paid tier with no notice or reasoning. So features we were using on our live store stopped working overnight unless we increased our monthly payments to the next tier. This just feels like extortion and is probably a breach of contract, certainly unethical. Despite all the positives at the outset, I have had to change my review and am looking for another supplier.
Update: I'd given them 5 stars anyway because the app works great but I have since asked if they could change the way they output structured data from the app (nothing wrong with the app, just something that worked better with my store). They had it done and sorted in a day. Incredible customer service.
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Great app. Was up and running very quickly, plenty of options to customise the look of the reviews as well as content and layout of review request emails etc. The app also provides structured data which supports review snippets in google - this works out of the box.
If importing reviews from Amazon then the limit will be 100 - this is an Amazon restriction not the app - I used a .csv upload instead of the auto import and it worked great - the template provided is super easy to use.
The support is also very responsive and friendly and the pricing plans seem to be good value for money.
We've only been set up with the app for a couple of days, but we're impressed and its working well for our store.
Hi there,
I'm truly sorry to hear about the recent changes you've experienced with our app and the frustration it has caused your live store. We understand how critical these features are to your operations, and we apologize for not communicating the updates and pricing changes proactively.
The adjustments to our pricing plans were made to enhance the app’s performance and introduce new features that we believe will provide greater value in the long run. However, we recognize that these changes have impacted your current setup, and for that, we sincerely apologize.
We value your feedback and your business. Our team has reached out to you for further assistance regarding your issue. We’re committed to finding a way to support your needs and regain your trust.
Thank you for bringing this to our attention and for the positive experiences you had with us initially. We hope to have the opportunity to serve you better in the future.
Best regards,
Kaylee from Trustify team
It's a great app there are 3 things that I really like
1. Very clean and easy-to-understand UX for admin.
2. There is a beautiful UI on the front-end page.
3. Great customer service, Grace gave me a great experience helping and really helpful and efficient！Especially Cam’s customer response is very kind and professional!
🌟 We're delighted to hear your positive feedback! 🚀 Your satisfaction is our priority, and we're always working to enhance your experience. Stay tuned for more exciting options and features to make our app even better! 🌈✨ Thank you for being part of our journey! 🙌 #MoreOptionsComingSoon #AppEnhancements #CustomerFeedback 🚀🛠️
