Trustpilot

Name: Trustpilot
Brand: Trustpilot
Rating: 3.4 (36 reviews)

การกำหนดราคา: มีแผนฟรีให้บริการ
การให้คะแนน: 3.4 (36)
ผู้พัฒนา: Trustpilot

Drive more traffic and sales with customer feedback shoppers trust.

Trustpilot Reviews helps Shopify merchants collect more reviews, surface trust signals across their store, and drive higher conversions. Install in minutes and start building credibility shoppers recognize instantly. Trusted by global brands and used by millions of consumers, Trustpilot helps you gather customer reviews, display them across your storefront, and create trust signals that are used by AI-driven search (AEO) and shopping experiences.

Drive sales with trusted reviews throughout the customer journey.
Collect more customer reviews after every order.
Add drag & drop review widget with simple, no-code setup.
Build buyer confidence using customer voices.
Improve SEO & AEO with review content that drives new traffic.

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ส่วนผู้ดูแล Shopify
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การกำหนดราคา

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Free

ฟรี

ฟีเจอร์

50 review invitations per month
1 widget to showcase reviews
1 user
1 domain
15 eComm & marketing integrations

Starter

$1,188 / ปี

ฟีเจอร์

100 review invitations per month
2 widgets to showcase reviews
1 user
1 domain
15 eCom & marketing integrations
Power your ads with Trustpilot assets
For small businesses (up to $5M revenue)
Available to new customers only

Plus

$3,828 / ปี

ฟีเจอร์

300 review invitations per month
10 widgets to showcase reviews
3 users
3 domains (priced separately)
25 eComm & marketing integrations
Power your ads with Trustpilot marketing
Match your public profile to your brand

Premium

$9,588 / ปี

ฟีเจอร์

1000 review invitations per month
21 widgets to showcase reviews
10 users
All integrations
Power your ads with Trustpilot marketing
Match your public profile to your brand
Dedicated Customer Success Manager
More dashboards with data insights

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ค่าบริการทั้งหมดจะเรียกเก็บเป็น USD ดูตัวเลือกการกำหนดราคาทั้งหมด

รีวิว (36)

การให้คะแนนโดยรวม

3.4

จำนวนต่อระดับคะแนน

56% ของการให้คะแนนคือ 5 ดาว
20
6% ของการให้คะแนนคือ 4 ดาว
2
3% ของการให้คะแนนคือ 3 ดาว
1
3% ของการให้คะแนนคือ 2 ดาว
1
33% ของการให้คะแนนคือ 1 ดาว
12

รีวิวทั้งหมด

16 ตุลาคม 2026

We have used Trustpilot with our Shopify store since 2023, including a paid plan in 2023/24. Setting up the new app is quick.

The problem is what comes after.

When a review states something provably untrue, such as “never delivered” or “no refund”, and you hold the delivery scan and the refund record, the product gives you no real way to deal with it.

The flagging tool has no category for false statements of fact, and rejections arrive as templates that do not address the evidence.

Account management told us in writing that it has no say over moderation decisions, and we were never offered an appeal. In our experience, removals worked reliably only once a law firm wrote on our behalf, with the same evidence we had already sent ourselves.

On the free plan, invitations are capped at 50 per month. If you are paying for review management, check first whether it covers the one task that matters most.

PICKI NIKI

เยอรมนี

6 วัน ในการใช้แอป

Trustpilot ตอบแล้ว 21 ตุลาคม 2026

Thank you for sharing your detailed feedback and for being a Trustpilot customer since 2023. We're sorry to hear about your frustration with the review reporting and moderation process, particularly when you've provided supporting evidence.
We understand how important it is for businesses to have confidence that their concerns are carefully considered. Our review guidelines and moderation processes are designed to apply consistently and we recognize the importance of clear communication when a review is disputed.
We'd welcome the opportunity to look into your experience more closely and help clarify the options available. Please contact us at apps@trustpilot.com so we can connect you with the appropriate team.
We appreciate your feedback and will share it with our teams as we continue working to improve the experience for businesses using Trustpilot.

แก้ไขเมื่อ 23 ตุลาคม 2026

---I tried reaching out to them via several of their email addresses, but I haven’t received any response.

This app has been a complete waste of money. I paid $3,828 per year, but the app provided absolutely no value to my business. It is extremely overpriced and practically useless.

I have already uninstalled the app and contacted their support team to request a refund, but I have received absolutely no response. It feels like there is no customer service at all.

Charging customers such a high annual fee while ignoring refund requests is completely unacceptable.

I strongly recommend that others think twice before paying for this app. Based on my experience, the service and support are extremely disappointing.

Pawesome House

สหรัฐอเมริกา

ประมาณ 2 เดือน ในการใช้แอป

Trustpilot ตอบแล้ว 16 ตุลาคม 2026

We're sorry to hear about your experience and the frustration you've encountered with our support process. We understand how disappointing this has been, particularly when trying to resolve your concerns about your subscription and refund request. Our team is actively investigating your case and coordinating internally to determine the next steps. We appreciate your patience and the opportunity to address your concerns. Please reach out to us at apps@trustpilot.com.

30 กันยายน 2026

Trust Pilot needs a paid tier between free and $1k+/ year for small businesses. I would happily pay a small fee for my small business but the first paid tier is just too expensive as a percentage of revenue. They get really fussy about sharing your rating on your own site as well. Seems like it is a ploy to get you to upgrade to a paid tier. Going to explore other options, including paid options, to see if I find something with better service and value for my business, in a paid tier.

Kahuna Surf Collective

สหรัฐอเมริกา

2 เดือน ในการใช้แอป

Trustpilot ตอบแล้ว 1 ตุลาคม 2026

We understand how the jump from free to our paid plan can feel hard to justify for a small business. We can also see why some of the restrictions you’ve faced when sharing your rating on your own website could further add to your concerns about the value.
Would you be open to a short call? We’d really like to hear more about your needs, including pricing and review display options and discuss how we can better support your business and deliver more value from Trustpilot. Please reach out to us at apps@trustpilot.com and we’d be happy to connect.
The Trustpilot team