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Le pire support client que j'ai connu sur Shopify. Mon problème m'a été annoncé comme « résolu » au moins 6 fois — et à chaque fois, rien n'était réglé. Il fallait tout réexpliquer depuis le début, pour recevoir encore une fausse confirmation de résolution.
Pire : le support ne comprend pas les demandes. Les réponses sont à côté de la plaque, on tourne en rond pendant des semaines sans aucune avancée concrète.
Résultat : une perte de temps totale, le problème n'est toujours pas résolu à ce jour. Je ne peux pas recommander une application dont le SAV vous fait perdre des semaines voir des mois en vous mentant sur l'état de votre dossier.
Good morning, Dan here the owner of Trust Reviews. I am very sorry to read this review and having read your full conversation, I can see there are a few issues here.
1) For some reason, and this has never happened before, your email provider was blocking our emails, therefore repeated emails to you were bouncing back repeatedly (I have sent you the screenshots as proof of this) - the customer service advisory explained this multiple times and asked for you to move the conversation over to the chatbot but I guess this message may not have gotten through. I am looking in to why this happened and how we can get around it in the future, and can only apologise.
2) Communication breakdown. If I am honest, I struggled to follow the messages on both sides. However, this is on us and we should have done a better job of asking the right questions to determine what exactly you wanted. However. this was also not helped by the fact most of our emails didn't get through to you.
3) The repeated issues with the import were limited by your plan and then user error, which we resolved.
Again, I am very sorry your experience was stressful and took longer than it should have done, and I will be speaking to the customer service team to ensure we have procedures in place for this.
great support!
Very good
Der Preis ist fair, die sections sehen gut aus und der Support hat super geholfen.
Tolle App. Funktioniert problemlos. Nettes Chat-Team hilft schnell bei Allem. Klare Empfehlung.
Ahsan hat Sehr Gut Geholfen ich bin Über seine Skills Begeistert.
TrustReviews is a great app. The app is easy to use and the support team is quick to help with problems. 5 stars!
Very good support and app. They respond really fast and help you with everything.
Sehr guter und schneller Support
We're so happy to have been able to help you achieve your goals with our app and customer support. Thank you for your kind words and for choosing us as your partner in business.
Everything worked well, good customer support!
It means a lot to us that you had such a great experience using our app and customer support. We're glad that we were able to make a difference in your business.
