Twist: Stock Take

As a company with several branch locations & a very large inventory of ind products Twist was a great addition to our stock control systems. It allows us to accurate run cycle counts through various filter criteria, shows images as you scan/manually enter products & can handle order commitments while the count is running. The development team are amazing, quickly replying to our messages & taking on feedback in order to improve the app. Highly recommended.

This app has given me back control of my inventory! Lots of great features like adding tags to all scanned inventory. Most importantly, it shows me what Shopify thinks I have in the store that I don't actually have.

Fantastic customer support, top tier!

The app worked, however, the language in the documentation is misleading, as well as my communications with the developer. They recommended breaking up the inventory into "sections". It is in the app notes and instructions, and when I emailed with the developer, they said sections.

Sections is interpreted as zones of a shop, not categories. So any redundancies in product across sections would override the inventory count, not cumulatively add up. As a result, we counted and actioned a large part of our inventory before realizing that it our inventory should be separated by category. we have merchandise all over the shop and to move all the notebooks toghether and all the pens, and specific gift skus is a nightmare.

After reaching back out to the developer again to get clarity and best practices, they said "Just do it in one giant stock take" which goes completely against the recommendations.

So while yes, the app worked, we lost a full day of inventory as a result trying to reconcile all of the products.

Sometimes I feel like the people who make these apps don't actually run small businesses.