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Great App. Great Support. Answer emails in 30 seconds.
It's a complex app but solid. Feliks went totally above and beyond in helping me implement and troubleshoot.
They implemented several new features that we requested in less than a week. They also were happy to take an onboarding call with my team to make sure customer service understood every aspect of it. Totally impressed
I was having a hard time getting everything working between Shopify and Umbrella. As someone new to Shopify app integrations, I quickly realized there are a lot of moving parts, and getting everything to function the way you want can be challenging.
Their support made the process much easier to navigate. Feliks in particular was incredibly patient, and I truly appreciate all of them sticking with me every step of the way. THANK YOU TEAM UMBRELLA!
Umbrella has been great for us. The ability to customize warranties by product or collection is a huge plus. Our customers like having the option and it has actually turned into a solid revenue stream for us. Easy to set up, simple to manage, and truly adds value.
Thank you for the awesome feedback! We’re really happy to hear Umbrella has been both a strong revenue driver and a value-add for your customers. The per-product and per-collection customization is one of our favorite features too, and it’s great to see it making an impact for your store. Appreciate you being part of the Umbrella community!
I rarely leave app reviews, but this one has been such a game changer. Our store was previously using Mulberry for warranty coverage, but we wanted more control of coverage specifics and managing claims. Our customers were not to fond of having to submit claims through a 3rd party company. We then tried Webkul as a self-managed solution. The app technically worked, but not without bugs and a frustrating back and forth with their support. We then came across this app and were hesitant at first since it is a newer app. I reached out to Umbrella's support team and was connected with Feliks, who was a huge help! He walked us through everything and helped us get setup properly. We have been using this app for a week now and it is exactly what we were looking for. We can now fully customize warranties for each product or collection and manage claims internally. If you are in a similar position, reach out to the Umbrella Support and ask for Feliks, he is the man!
The team were so helpful, they created a bespoke widget for us that matched the look of our store.
Love the app so far, and it is a great added revenue stream for us. Customer service team was super helpful with onboarding and very responsive.
Thanks so much for sharing your experience! We’re thrilled to hear Umbrella has become a solid new revenue stream for your store. Our team really enjoyed working with you through onboarding, and we’ll be here anytime you need support or want to explore advanced features to boost sales even further.
After trying a few other options to offer a protection plan to our customers, I found Umbrella. The product is very clean and easy to use. Best of all is their customer support. It is top tier! I don't generally do reviews, but this product is well deserving. Good Luck Umbrella team and thanks for the help!
Thank you so much for taking the time to share this! We’re honored you chose Umbrella after testing other options, and even more thrilled that the experience and support stood out. Our team works hard to keep things clean, simple, and reliable for both merchants and customers. Really appreciate the support and encouragement!
Great app, easy to implement. Support team is very helpful.
Thanks so much for your review! We’re glad to hear you found the setup smooth and our support team helpful. If there’s ever anything more we can do to optimize your experience or add new features that would make your workflow easier, don’t hesitate to reach out.
The best warranty app by far. Great support team.
Thank you for the kind words! We’re glad you’re enjoying Umbrella and appreciate the shoutout to our support team. We’re always here to help you get the most out of the platform and keep growing your warranty program.
