LaunchX ‑ Under Construction
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리뷰 (61)
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UPDATE:
I am writing to update my previous review, as the wonderful team (especially Manoj Prajapati) reached out to me to offer to assist in rectifying a few key issues I had mentioned below. Not only did they diligently and patiently work with me via email over numerous weeks while being highly responsive and helpful in al matters I wanted to address, but I'm very pleased to say that they were able to update the speed of loading and also tweak various things in the layout for me, and I am now very pleased with the result of all of their support and hard work.
I am extremely grateful to them and Manoj for their generous help in getting my landing page ready and I am delighted with the result.
If you have any issues, do not hesitate to reach out to them, it is the best customer service experience I have had in a very long time, if not ever!
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I really wanted this app to work, but unfortunately there is one major problem: when you create your app landing page and sync it to your Shopify store, when you visit your store URL, the page does not load right away.
Furthermore, the initial page you see is the Shopify default 'password page' and only after a few seconds are you rerouted to a different URL where the app landing page becomes visible. So basically you see a different page first before the rerouting happens.
The URL also mentions /app/under-construction (surely the word 'app' should not appear), and there is an unacceptable time lag before the final desired landing page appears to people.
I had a lovely page ready to use but as a professional store owner, I and many will need the 'coming soon' landing page to show up quickly and under the actual store URL alone.
Extremely disappointing and I wasted hours working on the page and then also with customer service (who were helpful but ultimately said this is how their app works).... it's just not an adequate set-up for people who want a professional result.
We apologize for the inconvenience you experienced. Your feedback is valuable to us. We understand your need for a quick and professional result, and we're committed to addressing these concerns.
We have checked, and we didn't receive any concerns from your end. I kindly request you to reinstall the app so we can assist you with the setup over a call.
Thank you for bringing this to our attention. If you have any further questions or feedback, please don't hesitate to reach out to us.
Great experience! We had trouble installing the page (not the app's fault, but the theme's), but within minutes, support helped us and fixed everything. Thank you so much!
Thank you for the great review! We're happy our support team could quickly resolve the issue for you. Don’t hesitate to reach out if you need anything else — we're always here to help! 😊
Does exactly what it's supposed to do and a lot of customization available! Recommend!
Thank you for the fantastic review! We're glad to hear the app is meeting your needs and that you're enjoying the customization options. We appreciate your recommendation! 😊
They are extremely caring and good at finding solutions to problems quickly.
Thank you for your kind words! We're glad to hear that our team was able to find solutions quickly and that you felt cared for. Your satisfaction is our priority!
Amazing product Wonderful customer service， solve our problem in seconds！OMG and it's FREE!
Thank you for your amazing review! We're thrilled to hear that you love our product and had a wonderful experience with our customer service. We're glad we could solve your problem quickly. If you need any further assistance, we're here to help!
Super Helpful! Very sweet, patient and knowledgeable! Thank you Manoj!
Thank you for your kind words! We're thrilled to hear that Manoj provided you with such helpful and knowledgeable support. We'll make sure to pass on your thanks to him. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help!
i wish if you would add a tiktok image for the media since currently there is no tiktok sign
Thank you for your suggestion!
If you have any further suggestions or questions, feel free to let us know. We're here to help!
Probably the easiest straight forward app I ever used. And my only doubt got answered literally in 1 minute through live chat. Fantastic support!
Delighted to hear it! We aim for simplicity and quick support. Thanks for the glowing review!
Im very happy with the app... they help me with all that I needed to customize it... thanks!!
I am glad to hear that you're happy with our help and thank you for your feedback.
great once you get to know the ins and outs of it. The background video function does not work. so that was disappointing. Also there is no social media button for TikTok. Only 2 reasons why it's not 5 stars vs 4
Hello 👋🏻, I hope you are well and safe!
Thank you 🙇🏼♂️🙏🏻 very much and I really appreciate your honest review of our app. 🥰😍
➝ I request you reach out to our support team via email or live chat regarding the background video issue, so they can look into that and resolve it. Use this email address for support: support@identixweb.com
➝ I have passed information to our app development team to look for the possibility to add TikTok as an additional social media option.
➝ Thank you 🙏🏻🙇🏼♂️ for your support, and if you have any further questions or feedback, please let us know. 🙌🏻
