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Hi Peter, since the email support is bouncing, i will send it here.
I've been subscribed to Free Gift app for months in my other account
But now we are moving to another shop and decided to download the app again.
On the new shop the button to add the gift is not border rounded the same way it is on the older account.
What can I do to make it looks equal?
Hi,Thank you so much for letting us know that our emails are bounced.
Happy to help with rounding the border. Could you please accept the request for access so we can adjust this for you personally. Thanks, Peter.
very disappoint i sent several emails no replay.
I'm sorry you had a bad experience. We have sent a follow-up email within 1 business day on how would help you. Since there was no question in the email we didn't know how to help you.
Fast and helpfull with a small bug.
Realy good app to use
Using this app for a while - helped increase my order value without any load on my checkout - plus Very good customer Support too!
Love the simplicity of this app. There are others that do more and cost more, but regardless of cost, this one is the one for us. It allows customers to add a free gift at cart, nothing more, nothing less, and that's all we wanted. Despite the simplicity, installation wasn't 100% without complications, but support was great and we are now up and running. Thank you!
Thank you so much Chris. Due to custom themes, we needed to do some customisations in the installation. And thanks in part of your feedback we currently developing an auto installation to make the onboarding even better. Happy free gifting!
This app is simple and effective. The custom css definitely helps as we simplified it even more to hide the image, style the fonts to match and make everything a little smaller.
It would be beneficial to have more style advancements for an easier restyling, but with this being free we really were quite impressed. Thanks again for your wonderful customer service.
Cannot use the app due to a bug around limiting the products to a specific collection which was the only reason we chose this app. We flagged it with the developer and got told it would be fixed that week but didnt hear back for 3 weeks after following up twice and turns out they couldnt fix it.
Thank you for your review. Unfortunately, the email has fallen through the cracks. We are sorry for that.
We are a small team and doing our best to give the best experience to our clients. We have reached out multiple times to you, but without luck. If there is anything we can do please let us know.
We LOVE this app, it looks and works exactly how we want it to. The app went down when it was updated and i wish there had been communication that it went down. But, I did email support and they got back to me within 24 hours and the issue was fixed soon after and we where back up and running!
Hi Lil Bee's Bohemian, thank you for taking the time to write a review. Glad we could help you quickly and appreciate the feedback. Happy gifting!
This app works in the checkout fine, but it can not be turned off after active, when you try to turn the campaign off it just crush, the campaign cannot be turned off at all.
they have fix the problem quickly no problem
Thank you for sharing this.
We just manually disabled the campaign for you. The campaign is no longer visible on your store.
We are built on automatic discount rules, if those discounts are removed by hand our app is confused.
Too bad you haven't replied to us, we fixed the issue within 7 min after receiving this review.
I decided to give this app a try, it was easy to install and setup. Best of all, my average order value jumped once I installed this because people want the free gift! Thanks!
I'm really glad for you Angela and thank you so much for taking the time to write a review!
