Recensioni (497)
Restringi
-
In base alla valutazione
Nunca usei o app e eles cobraram durante meses um valor absurdo, que só notei agora, ao esmiuçar a fatura. Eles cobram só por estar instalado, não consideram o uso dele, nem se foram eles ou não geraram a receita da loja. E mesmo após desinstalar seguem cobrando. Não acho também um local para pedir estorno.
Summary: We sincerely apologize for the inconvenience and confusion regarding the charges. After reviewing our records, we can confirm that the app had been installed and active on your store since 2022 until August 21, and our analytics show that conversions and revenue were generated through the app, including activity within the last 30 days. We also understand your concern about a charge appearing after uninstalling, and we are happy to review and refund any eligible charge related to this situation.
Olá,
Sentimos muito por toda a inconveniência e frustração que essa situação causou. Entendemos completamente a sua preocupação ao identificar cobranças que você não esperava e agradecemos por compartilhar sua experiência.
Analisamos cuidadosamente o histórico da sua loja e verificamos que o nosso aplicativo esteve instalado e ativo desde 2022 até o dia 21 de agosto. Também verificamos os dados disponíveis no nosso painel de analytics e identificamos conversões e receita geradas por meio do aplicativo, incluindo atividade nos últimos 30 dias. É possível que essa seção específica e esses dados não tenham sido percebidos durante o uso do aplicativo.
Sobre a cobrança após a desinstalação, entendemos totalmente por que isso pode causar preocupação. As cobranças de assinatura são processadas e iniciadas pelo sistema de cobrança da Shopify, e, em alguns casos, uma cobrança já iniciada pode ser concluída mesmo após a desinstalação do aplicativo, dependendo do ciclo de cobrança. Essa cobrança não é processada diretamente por nós.
De qualquer forma, queremos ajudar a resolver essa situação. Se você recebeu uma cobrança relacionada ao aplicativo após o cancelamento ou a desinstalação, teremos prazer em analisar o caso e providenciar o reembolso, quando aplicável.
Por favor, entre em contato conosco pelo e-mail support@helixo.co
Nossa equipe de suporte está sempre disponível para analisar o histórico da cobrança com você e ajudar da melhor forma possível.
Pedimos novamente desculpas pela inconveniência e esperamos ter a oportunidade de esclarecer e resolver tudo para você.
Kind regards,
Athira
Customer Support Lead, Helixo
The app has been great for adding promotions and discounts to our store. I contacted the team with some questions, and they were very helpful and able to solve the issue we were having quickly. Highly recommend.
Thank you so much for your wonderful feedback and recommendation!
We’re delighted to hear that our app has been helping you with promotions and discounts, and that our support team was able to resolve your issue quickly. Your appreciation means a lot to our entire team and motivates us to keep delivering the best possible experience. We truly appreciate your trust in us! ❤️
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
回复速度很快，能够及时解决我提出的问题，谢谢
感谢您的友好反馈！很高兴得知您能够及时获得我们的支持，并且您提出的问题也得到了及时解决。非常感谢您抽出时间分享您使用 BUCKS 的体验！
如果您有任何其他问题，请随时通过 [support@helixo.co] 或我们的应用内聊天联系我们。我们很乐意继续为您提供帮助。
- Helixo 支持团队
Does just what it says and support is incredibly responsive.
Thank you so much for your wonderful review!
We're thrilled to hear that the app does exactly what you need and that you've had a great experience with our support team. We truly appreciate your support!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Best app for Cross sell & upsell, Support team is wonderful. Really great experience.
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re having a great experience with our cross-sell and upsell features and that our support team has been able to assist you.
We truly appreciate your support and kind words!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
It was nice.
UFE Cross Sell & Upsell Bundle is a very useful app for setting up upsell and bundle offers on our Shopify store. The features are flexible and easy to use, and they help us create better product offers for customers.
The support experience was also excellent. Smrithi was very responsive, patient, and professional. She understood our questions clearly and helped us solve the issue quickly.
Overall, we are very satisfied with both the app and the support service. Highly recommended!
Thank you so much for your wonderful and detailed feedback 😊
We’re truly delighted to hear that UFE Cross Sell & Upsell Bundle has been helping you create better upsell and bundle offers for your Shopify store. It’s great to know that you’re finding the features flexible, easy to use, and valuable for improving your customer experience.
Smrithi will be especially happy to hear your kind words. We’re glad she was able to assist you and resolve your concerns smoothly.
Your satisfaction and recommendation truly mean a lot to us, and we’re excited to continue supporting your store’s growth 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Stiamo provando i bundle all'interno del nostro e-commerce. Tante personalizzazioni e sembra andare molto bene. L'assistenza poi super! In chat immediatamente sono stati d'aiuto e hanno risolto il mio problema.
Grazie mille per il tuo feedback positivo!
Siamo felici di sapere che ti stai trovando bene con i bundle e che le personalizzazioni ti soddisfano.
È fantastico che il nostro team di assistenza sia riuscito ad aiutarti immediatamente.
In caso di ulteriori domande, puoi contattarci via email a support@helixo.co o tramite la chat nell'app. Siamo sempre felici di aiutarti!
Un caro saluto,
Helixo Support Team
Unfortunately the App charge a lot of money while is based on "orders" doesn't matter if they are generated from online store or PoS (while we have 80% orders by PoS and less than 100 orders from online) and force you to spend as you have hundreds of order.
So is good if you just sell online, bad if you have also PoS connected.
Hello,
Thank you for taking the time to share your feedback with us. We genuinely value all input from our users as it helps us improve our services.
We understand your concern regarding the pricing structure based on "orders," and we sincerely apologize for any inconvenience it may have caused, especially for businesses with a majority of Point of Sale (PoS) orders.
We understand that we offered an unlimited offer with better discounts, but we regret that it didn't meet your expectations.
We assure you that we will take your feedback into account as we make further improvements to our pricing plans.
Our intention is to provide a fair pricing model that caters to various business types, but we acknowledge that it may not always align perfectly with every customer's specific needs.
Please know that we are constantly evaluating our pricing strategy and actively seeking ways to enhance the value we offer to all our users.
Your feedback is invaluable in helping us identify areas for improvement.
We are diligently considering options to make our pricing more flexible and accommodating, especially for businesses like yours with a significant number of PoS orders.
Our dedicated support team is available to assist you in finding the best possible solution that suits your business requirements.
Once again, thank you for bringing this matter to our attention. We are committed to serving you better and making your experience with our app more rewarding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo
Best support ever, they are very helpful <3 <3
Thank you so much for your kind feedback.
We’re glad to know that you had a good support experience.
Your appreciation means a lot to us, and we’re always here to assist you whenever needed.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
