Bristm Subscriptions App

I am not happy with their customers' support. When we started using this app, the service was excellent but now I am looking for another solution. You want to learn more about our bad experience, don't hesitate to send us an email at toutoucan.com

WARNING! DO NOT USE AND IGNORE THE FAKE POSITIVE REVIEWS! This app has so many bugs that literally destroyed my theme, after customer service heard me question if they are still in beta and testing the system they immediately called me using a video app. They admitted that every installation requires tweaking, and everyone who installs this may need customer support to make the system work just for them. That's not the worst part. The worst part is that my theme code is now destroyed, i can't delete some customers because it says that customer is a subscriber. This is after canceling the subscription order, deleting the order, unsubscriber in the native subscriber app's end, and more! Still to this day I can't delete that customer profile and Native Subscriber blamed it on Shopify. Now im on chat with Shopify and they said its Native Subscribers code causing the issue. Then Native subscriber said its Shopify. WOW. Meanwhile my theme of a brand new site is destroyed. Run away. Do not use

Giving it 5 stars even before I use it because the customer service has been so good (once I figured out they're in India and it was better to contact them at night (which is easy for me)). There were issues with integrating with our Shopify Theme. But they patiently took care of it. Our site goes live in a couple weeks. This is when Iook forward to testing it and giving the another 5 stars for how it actually works.

I installed the app and was easy to set up and I'm not a tech-minded chap. I've just had come help on chat which was also great. The true value for me is good fast support which is what I received - bravo Native Team, thank you.

Integration of the app has not been straight forward but the support team from Native have been very responsive in troubleshooting any issue we've faced. So far so good. Highly recommend.

superb app. Really easy to install and super active support from the developers aswell. highly recommended for subscription model integration in your shopify store.

Great support response for helping us set up the app. Simple and intuitive it seems to offer everything we need for our subscriptions and build a box. We already had one subscription come in a few hours after launching it. WOuld recommend as great value.

I had a problem managing some backend subscriptions such as updating and changing items for customers. Contacted support and they were able to help me with my problem within 24 hours with a custom solution.

I had a small hiccup setting everything up but I reached out to customer support and immediately had a response and my issue was resolved. Very pleased with everything so far!

Sservice has been responsive and helpful so far. I haven't had the app on my site for long, but so far its doing everything I am asking it to.