Superfans ‑ Mobile App Builder

The Superfans team is always very responsive. They answer our questions and resolve any issues we may be having very quickly.

We are very disappointed with this app.

We use the live selling feature only once a week, and the monthly fee is almost $600. However, the live feature has had serious issues almost every 1–2 months.

In February, we already experienced a live selling problem. After contacting support, we were told they would improve it as soon as possible. But only about one month later, another major issue happened again during our live sale.

This time, all product names showed as unreadable garbled text, so customers could not understand what products we were selling. This directly affected our live sales, customer experience, and caused business losses.

For an app charging such a high monthly fee, the core live selling function should be stable. Unfortunately, the reliability has been very disappointing, and these repeated problems have made it difficult for us to trust the app for our business.

The review above was posted on April 29 and updated today, June 30.

The live streaming function has failed to launch again, triggering an error message. It has been only two months, yet the monthly cost remains nearly $600. After contacting support, I was told I had to wait for staff to come on duty to resolve the issue, leaving the merchant to shoulder the losses caused by the inability to stream on schedule.

We have had this app for several years. Every time we have questions or concerns about anything with it the team is always quick to respond and fix the issue.

Great app, helpful team, i recommend 100%

Great app and even better customer support! The customer service is top notch! I can’t say we haven’t experienced any issues, but they are very attentive to resolve any issues as they arise. Get the app, you don’t be disappointed

Getting an app for my business was very intimidating but this service has been amazing so far!! Aditi has been a complete dream to work with!! She is so patient and understanding! She KNOWS what she is doing and has been able to walk me through everything with ease!! I have worked with other companies in the past and felt totally lost and left with no help!

The onboading experience was EASY. This has been a multi step experience that I would have given up on had it not been for the incredible support of the team at Superfans but most of all Aditi.

I would say that Superfans is a must have for any business wanting to develope their own app for their business. I am SUPER excited to get started and have an easier shopping experience for my customers.

Our customers were hungry for a better mobile shopping experience that no matter what theme we implemented we just couldn't accomplish. They enjoy the ease of use, and naturally more aesthetic appearance.

We were really hesitant about deploying an app because we worried the technical aspect would surpass what we felt capable of. The team at SuperFans has made this SO easy, and continue to make it easy with each new feature we add to our ecosystem.

Our customers give us feedback daily about how much they love and appreciate the app experience!

Our biggest joy to SuperFans is the ability to implement custom blocks. We could really make our app unique to our business and customers because of this. Adding custom blocks is easy, and a great way for us to really stand out compared to other traditional mobile apps.

We send push notifications via Klaviyo and Superfans. This integration is seamless and a great revenue driver!

Overall, we would HIGHLY recommend SuperFans to other small or large businesses looking to deploy a mobile app for their customers.

great support and service!

The help Ive gotten from Aswin has been irreplaceable- he has given so many insights into different aspects of our business that sometimes we wouldnt have even looked at. Helping us set up our different customer segments was a huge help in seeing where we needed to improve, and determining who our best customers were. Also, focusing on how to get first time buyers back and ideas supporting that have been outstanding. Overall, our experience has been top notch with Aswin. He is thorough and very responsive to all questions and concerns!

I was SO PLEASED with my experience with Vajro. I have just launched my boutique business and I knew I needed an app that would offer all of the features I was looking for. The team was super helpful and responsive with me in helping to get me setup for my launch date. I received a phone call immediately after sending in a help message for setup. Priyanka was super helpful and walked me through all of the steps with patience and perfect guidance. This was a seamless experience and I am so grateful for this platform!