Superfans ‑ Mobile App Builder

I spent months communicating with this team back in 2022. They promised great features if I subscribed to their premium tier and we would get custom made banners and sections on our product pages. So fast forward to 2024, after paying the fees for over 12 months, including full fees for over 8 months, no one implemented ANYTHING on our app, and we NEVER made a sale as customers found it too difficult to use as no information was in our product page. Every single time I contacted them, they would give me an account manager to tell me what they would do, but weeks after weeks, months after months, nothing every happened, and the app opening time was over 10 seconds long, customers do not have any interest in using our app. Then after I asked for a full refund for the past year, they scheduled a call with me promising not to charge us for the next 6-8 months while fixing everything for us. Then they did at least add some functional sections to our product pages, they changed our opening screen to what we don't want to keep. At the same time, never received a refund, and they continue to charge us. If the refund or fee waiver isn't done, then we may initiate a complaint process for a chargeback for all the fees we have paid.

It took us a while to choose the right mobile app for our store. After evaluating various options, we decided on Vajro because of its UI/UX, pricing, and, most importantly, Aakash’s great attitude in helping customize our app quickly and efficiently. We highly recommend it—it’s been a true 5-star experience!

Don't do it. At first, they were very responsive and helpful in getting the app launched. But over time they became less and less responsive. They control the app design so you can't update it yourself. I've requested updates to our app for two months, and they keep responding with "give us a little time to work on it". It's a trap thats hard to escape once they have your app live.

Update: They've rebranded but its just as bad. They say 24 hour response time for queries and you wait weeks and hope someone responds.

My experience going from a zoom call consult all the way thru the build of the mobile app was amazing. Everything was explained so clearly to me, all questions were answered and I have full confidence going forward that the amazing support will continue, all while I have been set up for success with my new app!

Really I like the app design and the functionalities.
Tried multiple app developers, all failed to fulfill the things which we always wanted to include in our App. Also to give that unique touch to the app which was in sync with our online website. Vajro team did it all. Specially Krithiga Ji & Sumit Ji, Helped in understanding the same and Did the perfect thing which we wanted without any follow up.

Anytime I had a question or needed something they were always there to help me or walk me through anything! The app runs smoothly and my customers absolutely love it! The push notifications are a big hit as well as they help my customers stay up to date on everything from sales to new arrivals. This app is well worth having!

Vajro have been a game changer for us ! Since we rely alot on social media, its good to have a direct in touch with customer way to send notification ETC

Customer service is out of this world witch is something rare in todays world.

best part about the app so far are the direct notification and the live streeming that are literaly endless in oportunity.

AWESOME!! From start to finish our meeting was easy, informative and productive. Highly recommend!! Ten stars!!

Update: It's been several months working with Vajro now and we are still very happy customers. We are constantly changes our banners and sales and everyone at Vajro has been very helpful and make our changes happen quickly. I highly recommend Vajro for designing an awesome app for you!

We had a great experience with Superfans. They were extremely helpful and responsive. They patiently walked me through each step and created my app mock up within 7 days.

Would definitely recommend for App support!

Love using this app the team is very helpful and resourceful in helping customers make the most out of our experience. I have also never heard any complaints from my customers while using the app. great experience overall.
I highly recommend to other E-commerce brands