Variant Option Product Options
Soddisfa i nostri più elevati standard in termini di performance, design e integrazione. Maggiori informazioni Si apre in una nuova finestra
Recensioni (638)
Restringi
-
In base alla valutazione
There is an issue with the prices displayed on the cart and checkout pages. We reported it a week ago, but it still hasn’t been resolved. Support has been extremely slow to respond, and we’ve sent four emails over the past few days without receiving a reply. This is seriously affecting our website’s conversion rate.
After testing on multiple mobile devices, we found that the total price on the cart page frequently includes only the base price and leaves out the customization charges. The same issue also occurs at checkout. Our conversion rate has dropped significantly.
Both our US and UK stores are experiencing similar issues. On our German store, the problem mainly occurs on the checkout page. We’re unsure whether this is caused by the app failing to load properly or by a code conflict.
We urge your support and technical teams to take this seriously, consider the impact from your customers’ perspective, and prioritize resolving the issue.
We understand your concerns about checkout pricing, but we'd like to provide some context regarding our support efforts.
Our team has been actively assisting you since your initial report, including reviewing multiple videos, testing your store, obtaining collaborator access, and implementing a fix for the cart-refreshing issue.
While some investigations required additional time, we have continued responding and working to identify the cause of the pricing discrepancies. Your store also uses third-party discount functionality, which introduced additional complexity when troubleshooting the checkout behavior.
We take reports of missing customization charges seriously. However, resolving issues involving multiple apps and custom integrations can require cooperation between the different development teams.
We appreciate your business and remain available to assist with issues related to our app's existing functionality
.
Jon
Relentless Apps
There is an issue with the prices displayed on the cart and checkout pages. We have been contacting your support team for a week, but the issue remains unresolved, and responses have been extremely slow. This is seriously affecting our website’s conversion rate.
We have tested the cart page on multiple mobile devices and frequently found that the total price includes only the base price, excluding the additional charges for customization. The same problem occurs on the checkout page. Our conversion rate has dropped significantly.
We urge your support and technical teams to take this issue seriously, understand the impact from the customer’s perspective, and prioritize resolving it as soon as possible.
The following review was updated on October 20, 2026, Pacific Time.
Although we have exchanged numerous emails with your support team, the issues remain unresolved. The discount app we use, Dr Stacked Discounts, was recommended by your team. To avoid any impact on the cart page, we have already disabled this app, but the following problems persist:
1. Volume-based discounts are not applied correctly on the cart page.
For example, if we offer a 25% discount on orders over $500, the discount cannot be applied on the cart page even when the total order value exceeds $500. After repeated testing, we found that the cart page only considers the base product price when checking whether the $500 threshold has been reached, excluding the customization charges. This is clearly incorrect, especially since the discount code works as expected on the checkout page.
2. The product price displayed below the product title on the cart page is incorrect.
The price displayed is the total price for a single customized product, regardless of the quantity added to the cart. Previously, this price displayed only the base product price. We expect it to continue displaying the base price unless we decide to combine the base price and customization charges into a single price in the future.
3. Discount codes are lost when proceeding from the cart page to checkout.
After applying a discount code on the cart page, the code often disappears when customers proceed to checkout. This issue occurs on most mobile devices, forcing customers to re-enter the discount code manually.
Additionally, on some mobile devices, particularly Android devices, the Total displayed on the checkout page reflects only the base product price rather than the full product price, including customization charges. This is a serious pricing issue that could mislead customers and directly harm our conversion rate.
These issues all persist even after we disabled Dr Stacked Discounts. We therefore urge your support and technical teams to investigate them thoroughly and take responsibility for helping us resolve them as soon as possible.
If these issues can be resolved promptly and satisfactorily, I would consider removing my negative review. After all, leaving a negative review is not our goal; getting the problems fixed is. We simply want the app to work as expected so that our customers can enjoy a smooth and reliable shopping experience.
We look forward to your prompt response and, more importantly, a concrete solution.
We're sorry to hear about your experience, but we'd like to clarify the support our team has provided.
Since you first contacted us, we've responded to numerous emails, tested your store on Android devices, reviewed your screen recordings, investigated the checkout pricing issues, and made code adjustments that resolved the automatic cart-refreshing problem.
Our team also identified a potential conflict involving your third-party discount app, which complicated the investigation. Despite our testing, we were unable to consistently reproduce the missing customization charges.
We understand how important accurate checkout pricing is for your business, and we've taken your concerns seriously throughout this process.
We're disappointed that our continued efforts weren't reflected in your review, but we remain committed to helping merchants resolve issues with our app's supported functionality.
Jon
Relentless Apps
I have been using this app for a few years now and have never encountered a problem. The team are always eager to help and friendly if I ever need any assistance. As a fellow small team/small business owner, I very much appreciate their time and assistance and their app helping me making the running of my business easier :)
Thank you for your thoughtful review and for trusting our app for the past few years.
It really means a lot to hear that our app has been helping your business run more smoothly. As a fellow small business owner, I especially appreciate your kind words about our support. We know how valuable your time is, so we're always happy to help whenever you need us.
Thank you again for your continued support and for being part of the Relentless Apps community. We're grateful to have customers like you and look forward to supporting your business for many more years.
Jon
Relentless Apps
I love this app - it is great for all our custom listing needs and price add ons. When I had an issue with an app that used to integrate but then that other app updated their code, Jon and Martin got right back to me, solved the problem quickly and were extremely helpful. Highly recommend!!!
Thank you for your review. We're thrilled to hear that the app has been a great fit for your custom listings and price add-ons.
We're also glad we could get everything working again after the integration changed. Third-party app updates can sometimes create unexpected issues, so we're happy we were able to track it down and get you back up and running quickly.
Thank you for your recommendation and for trusting our app. It truly means a lot to Martin and me. If you ever need anything in the future, we're always here to help.
Jon
Relentless Apps
I loved the basic plan so much that I had to upgrade! I use VO for almost every listing. It's easy to use, and allows me to save so much time that I previously would have spent manually sending customers all product options, and collecting their info, etc. Now they can upload their logos, design inspiration, etc. right onto my website so there's no more switching between apps 5 times just to get a single order done. I am so impressed! Well worth the cost.
Thank you so much for the amazing review.
It's wonderful to hear how much time Variant Option Product Options is saving you. One of our main goals is to help merchants streamline their customization process, so knowing your customers can upload logos, design inspiration, and other details directly on the product page instead of going back and forth through multiple apps is exactly what we love to hear.
We're especially grateful that you found enough value in the app to upgrade from the Basic plan. Thank you for your support and for trusting us with such an important part of your business.
If you ever have questions, suggestions, or need assistance, we're always here to help.
Jon
Relentless Apps
VO is very helpful with our website, so easy to work with and the conditionals feature is just a treat. Only problem is hopefully when there's updated it wont affect much on us
Thank you for your review. We're glad to hear that Variant Option Product Options has been helpful for your store and that you're enjoying the conditional logic feature.
We'd love to better understand your concern about future updates. I just sent you a personal email to bm*******@amicis.ae so I can learn more about what you meant and make sure we're addressing any concerns you may have.
Looking forward to hearing from you.
Jon
Relentless Apps
contact@relentlessapps.com
Worst app after installing it stuck on Plan Select option even i have selected free plan it doesnt allow me to do the setup.
Update: Team has reachout to me and was very helpfull and the Issuse was resolved. Thank You.
Sorry again for the frustrating first experience Saara, and thank you for reporting this issue.
We identified the problem and have already fixed it. The issue was caused by a recent Shopify platform change that unexpectedly affected the app setup flow for some stores.
We’ve also reached out directly by email to make sure everything is now working correctly for you.
We’re a small two person team and genuinely appreciate you bringing this to our attention so we could resolve it quickly for all affected merchants.
If you have any more questions let me know. We are always here to help.
Jon
contact@relentlessapps.com
Relentless Apps
We had a new marketing team tweak some things with our website and all of a sudden this app wasn't working the same. I messaged the app developers and they were responsive and gave great customer service. They helped us fix the issues we were having!
Thank you for the review and for sharing your experience.
Sometimes changes made to a theme or website can affect how apps interact with the storefront, so we're glad you reached out. I'm happy we were able to identify the issue and get everything working properly again.
If you ever need assistance in the future, we're always here to help.
Jon
Relentless Apps
Can someone help me please, ive emailed and I need help.
Hi Jade, I'm sorry you've had a frustrating experience.
I replied to your support email yesterday with a solution, so I'm wondering if our response didn't make it to your inbox. Could you please search for emails from contact@relentlessapps.com and also check your spam or junk folder?
If you find one of our emails, please add contact@relentlessapps.com to your contacts or whitelist it to help ensure you receive our future replies.
We're happy to help get this resolved and will work with you until everything is working correctly. If you still can't find our email, can you please try contacting us on a different emails
Jon
Relentless Apps
contact@relentlessapps.com
This app is amazing! It completely solved the Shopify limitation with product options. I've been using it for over a year and ended up having one small question, and the support team was SO quick to jump in and help. Super impressed!
Thank you for the kind review and for being a long-time user of Variant Option Product Options. We're glad the app has helped overcome Shopify's product option limitations and fit your needs over the past year. We also appreciate your feedback about our support team. Providing fast and helpful support is something we take pride in. Thanks again for your support and for choosing our app.
Jon
Relentless Apps
