Vela | AI, optimization & more

When we did our shopify inventory, over 700 Etsy listings were removed that we paid to activate etc. When I reached out for support, he questioned me about them even existing. Very Very rude customer "support" - do not use them.

Edited to add in response: As stated in my review about your company, it was the way you treated me. If I could upload photos of the way you've spoken to me, accused me of making up our listing, bragged about your subscribers etc, I would. The bottom line is you treat people terribly Justin. You are very rude, short, cocky and talk down to people. I reached out for help and instead I received insults, accusations and smart aleck responses. That is my complaint with your company.

Excellent app and really good customer service. We have been using Vela for a couple of years and the features keep getting better. Its not cheap but worth the money for the time saved! We run two Shopify sites and an Etsy shop. Not only does Vela make bulk editing quick and easy but you can now copy listings from Etsy to Shopify and vice versa. For us this has been invaluable. You have to refresh the shop on vela before you start editing but as soon as you sync from Vela the changes are instant on your website or Etsy store. Really really good. When you have questions or need a nudge in the right direction customer service is always second to non. I really can't recommend these guys and this app highly enough. Really really good.

bait and switch!
first this app was free. then after a couple years they started charging. now they have changed the version I have been paying for....it now requires I switch and upgrade from my paid account...to a Pro version 2x the price. if we were with you through the developing stage and suffered some of your major hiccups ( I remember one bug that wiped all my pricing out). then you should be loyal to us long time clients. BAITING NEW CLIENTS WITH A 5$ account, that I guess isn't even offered anymore(?) only to later make them upgrade to the $10 app, not cool.

as if holding back our access to an account we PAY for will be less noticeable or less outrageous if you raise our pricing in incremental steps.

nope. im done

My mind is blown with this app, this has saved me DAYS worth of work with just a couple of clicks. Worst thing is that I didn't know sooner. I am using it for both my Etsy and Shopify stores. The best thing about it is that you can transform any shopify listing into an Etsy listing with a couple of clicks, and vice versa. The hours this app will save me!! I also sell phone cases and the variant list is huge, so vela makes it super easy by using the profiles function to create a master profile of all my variations which will then apply in seconds to any future new designs. Customer service is incredible, they even got on a call with me when I felt really stuck so I definitely feel supported. Thanks for developing a great time saving app :)

A MUST HAVE FOR ANY SELLERS ON SHOPIFY AND OR ETSY!!! This wonderful app is already an essential part of my shops and makes the listing process so much more fluent and organized. My time is very limited to create and work on listings, and having the ability to utilize the tools provided with this app is a huge asset to me growing and expanding my business.

A HUGE THANK YOU to the creators for their amazing customer service, even providing me with assistance to an issue that was due to my own error on a holiday! With a quick message sent, a reply was given immediately with the issue resolved before I even knew what the problem was.

I am extremely impressed and am so glad I have an app that is allowing me to gain confidence in my shops!!!

THANK YOU!!!

I've used this app with Etsy for years, and now that I'm migrating to Shopify from another webstore platform, I'm so happy to have it here. I've only used it on Shopify for product variants so far and they are working brilliantly. The tags I'm using to sort listings took awhile to update, but I'm finding that changes to tags just take time to process on Shopify. Having a free app to make bulk changes to product variants is simply wonderful. It just takes a bit of getting used to. You have to get your collections in order, and tag every listing according to the size or whatever is the variant. Then build the variant in Vela, apply and sync. It saves so much time and also prevents mistakes that are so easy to make if you do your variant prices manually. Making a price change in my old platform used to take hours and hours. Thanks so much for this.

WOW That is my first impression of this app. It is going to save me so much time listing on individual channels now I can do it all on this one app, I like the look of the pages they are easy to navigate well thought out and so so simple to use. Most of my products are customised and the app even supports this which I am super impressed with. I have had to reach out twice to customer support and both times Justin done a screen share with me and walked me through the issue I was having which was a simple user error and was resolved within a few minutes. I am excited to know that they are looking to add ebay and amazon in the future. Well worth the $10 per month as it will literally save me hours upon hours of listing the same products on multiple channels. Subscribe subscribe subscribe you wont regret it, I am so glad I have found this app. Lifesaver!

I'm new to Shopify and Etsy so having Vela to help me in connecting both shops has been a huge help! The ease of use, well-thought-out functionality, easy to follow instructional videos for all areas of use, make it a pleasure to use. Being able to set up variation profiles, tag profiles and other things you can't do in Etsy and Shopify is terrific! You get to try it out with full functionality for a full week before committing to the very reasonable monthly fee and the best part is whenever I've had a question I send a message to support and within minutes I've gotten a response. Even on Christmas Day when I stated in my message that I certainly did not expect to hear from anyone, Justin wrote back with help as he was heading to his Christmas dinner! Now that's what I call awesome customer support!! I wish there were more than 5 stars so I could give them to Vela!

This app is the BEST option if you have Etsy and Shopify! It saves me so much time I can't even tell you. I just create a listing on Etsy and then copy it to Shopify within 1 click. The best feature is ability to create profiles, which mean you can bulk edit all your catalogs with 1 click to include photos, listing descriptions, prices, variables, and more. Previously I had to pay for 3 different apps to be able to manage my stores. Now I can do it with just one. And just to blow your mind even more... I've just had a question about 1 thing and send a question via chat. One of the app creator ask me if I want to chat over zoom and show him exactly what I am talking about!!!! I mean...customer service is just AMAZING. We chatted few minutes and he told me exactly what to do. I am so surprised at the quality of this app and the outstanding people behind it! Thank you very much

This app is amazing! I have used their Etsy version for a while and am so glad they have it for Shopify now too! This app saves me so much time that I would be willing to pay for it! The app is very extensive and you want to pay attention when you are setting things up to not override your info you don't want to change. The profiles options help with being able to do similar updates super easy. I have a few different sets of products that I have to update with different info and the profiles makes it easy to make these quick changes without having to program the settings in each time. Pretty much anything you would want to update on your shop you can do a lot quicker and more efficient with this app. I am in the process of moving my website to Shopify and this app made moving around 900 listings with each one having 98 variations easy to do in a few hours instead of months. I have had to reach out for help with various things and Justin is super responsive and answers pretty much any time of the day and has always taken care of my issues or answered my questions completely. I cannot say enough good things about this app!