VFitz‑ The Vehicle Product Fit
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Highly recommend this app! Customer support is outstanding, and very promptly helped us with all requests for integrating with our store. The app is exactly what we need!
We had a great experience working with VFitz to do a custom vehicle database for our site.
The app is easy to use and works great on our site. If I ever need help, I just send a quick message and the app developers get back to me normally within 24 hours. They even went and completed some changes that I wanted done which was a lot easier and less time consuming for me. Thank you
This app should be removed from the app store. Its a terrible app with 0 support. It makes you may for a month and you find out the app is terrible, you won't get your money back. No response from the developers whatsoever.
Dear valued customer,
Thank you for taking the time to share your feedback about our app. We apologize for any inconvenience you may have experienced and we are sorry to hear that you are not satisfied with our app.
We want to let you know that we take customer service very seriously, and we strive to provide the best support possible. We did receive your email on Saturday at 9:49 am, even though it was not during our regular working hours. However, we were able to respond to your email promptly and provide you with assistance at 8:35 pm the same day.
We appreciate your feedback and will take it into consideration as we work to improve our app and customer service. Please do not hesitate to reach out to us if you have any further questions or concerns.
App made it really easy to set up and organize all my products for my customers, but the way it counts vehicles and the "support" is why I'm giving this a 1 star review. If I add a product as being compatible with 2010-2014 Subaru Outbacks, that counts as 5 vehicles. Sure, that makes sense. But then I add a different product to be compatible with 2010-2014 Subaru Outbacks and it counts as ANOTHER 5 vehicles, which does not make sense. So then that would make 10, and this all quickly adds up when you have hundreds of products for vehicles. Granted, it's still about $10 for the same plan on different apps, but for bigger companies/catalogs than ours, this can get expensive fast. And about the support rabbit hole... I messaged them through Shopify's "Get Support" feature more than a month ago to no response (yes I checked my Spam inbox). So I went to the Acuinsight, Inc documentation website from the app, which took me to the most barebones website I've ever seen. I went to the support page and all of the buttons to get support didn't work. So then I Googled the company, Acuinsight, Inc, and I end up on a website from Santa Ana Wheels in CA? Both the Santa Ana and Acuinsight, Inc website had the same front page image and general layout, except they didn't care to do anything on the app's support site. So I've messaged Santa Ana to see if they can direct me to someone who can actually help, but I'm not very hopeful.
Thank you for the feedback on our app and customer support. We have just recently become aware of the issue with the wording on our app and have immediately taken the steps to remedy this issue. I also want to take the chance to apologize for not having gotten back to you it seems I may have missed all your communications. Rest assured we're making sure this problem ceases to exist for our future customers. Please reach out to us at support@tirewheelconnect.com with any questions.
The app is improving, I used it for 2 months, and it is getting better and better, and the support team is very responsive.
Very good customer service
The problem-solving efficiency is very high.
Amazing app with amazing support! Worth every cent! Highly suggested
The app is fantastic - if only I could rate it more than 5-stars! I highly recommend. The support and customer service is also incredible.
