Order Printer: PDF Invoice App
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I worked with Pete and he was amazing! He really wanted to make sure I was satisfied. Together, we were able to create a customized Invoice for me with the exact specifications I was looking for. Shopify just didn't allow me to do what Pete was able to accomplish, and the Invoice really looks beautiful and professional!
The plans information is deceiving, I upgraded to the starter plan as it said 'unlimited orders' and yet I can only print 10 at a time, so it is not clear. When I reached out to support, the VERY rude support person, Pete said:
"We will not be at this place if we provide deceiving info to our clients so you can cut that part.As soon as shopify deliver us your precious recent payment, it will be refunded"
Nice. Very good customer service there...
Hi there,
Thank you for bringing your experience to our attention. I'm Jack, a Customer Support Supervisor here at VIFY, and I'm writing to you regarding your recent 1-star review and your interaction with our support agent, Pete.
I was extremely concerned and disappointed to read about your experience. First and foremost, I sincerely apologize for the rude and unprofessional manner in which Pete responded to your inquiry. His comments were completely unacceptable and do not reflect the standards of customer service we strive for at VIFY. We are taking this matter very seriously and have already addressed it with Pete directly. We are retraining our team to ensure all communication is respectful, helpful, and empathetic.
Secondly, I want to address your concerns regarding the "unlimited orders" claim on our Starter plan. I understand your frustration and confusion. While the Starter plan does allow for unlimited orders, it appears there's a misunderstanding regarding the printing limitations. The "10 prints at a time" refers to the maximum number of print jobs that can be queued simultaneously, not the total number of orders you can process. We recognize that this distinction isn't clearly explained, and we are actively working on revising our plan descriptions to eliminate any ambiguity and prevent similar misunderstandings in the future. We appreciate you pointing this out.
Regarding the refund, I can confirm that it has been processed promptly on our end. If you haven't received confirmation of the refund within 14 business days, please don't hesitate to contact us again, and I will personally help you check it.
We value your business and want to regain your trust. I understand that an apology doesn't fully rectify the situation, but I hope you can see that we are committed to learning from our mistakes and improving our service. I would be happy to discuss your printing needs further and answer any questions you may have about our plans. Please feel free to reply to this email my personal one jack@vify.io at your convenience.
Sincerely,
Jack
Been using this apps for half a year now. Such a great apps for simple task such as printing packing slip and invoices to our customers. Easy to use and easy to customize as well. Jack also has been a great help in assisting me.
Works great and is very customizable. We were able to add a bin location product metafield to the packing slip so our packers can find items in our warehouse easily. We requested a special field on the packing slip to and their support was fast and able to implement it for us.
We have been using the application for a long time! Now the support and developer team also helped me personalize the invoice templates to our requirements. Thank you very very much for the nice and quick support and I really recommend this app!
I've been using the App for the past 6 months. Once set up, it easily integrates with the Shopify UI. I've been pleased with the performance and Tech Support has also been excellent.
Highly recommend the App.
We've been using the app for over 4 years, and it's great. Works perfectly, easy to configure, and never had any issues. Easy.
Great app for invoicing. We use it in a B2B settings. By default some essential things where missing, however they have added the functionallity we needed. Some of the things they customized:
- changing our billing and banking information on an invocie, based on country of delivery
- adding VAT numbers to invoice
- Adding the fullfillment date as an invoice date (as shopify normally only works with order dates, but we need the fullfillment date as an invoice date)
- I really like the function of turning the shopping basket into a draft order, as we made from the draft order template a quotation form. So a draft order is actually a quotation (we didn't test the function yet but it should be possible and we will implement it upcoming weeks).
One thing that I am missing at the moment is a feature that is supported by some other apps and that is to be able to automatically send the invoice also to an email address that is stored as a tag or metafield. In B2B customers have often a special email address for invoices and currently we need to manually send this with the app. They are looking into it if they can make something.
Another small thing is that with other apps I could send from the standard order overview the command to send an invoice with an app, and then you return always by default into de standard shopify order overview, while in this app, you stay at their app. As most invoices are send automatically, this is not a big deal breaker, however I like the other implementations more.
If you need only invoicing, this is a good affordable app, but there are alternatives that work as good or even better, but they are also more expensive. If you also need the shopping cart to quotation function, then I think this is one of the best apps. The combination of invoicing and quotation is the reason that we went for this app, combined with the great support we received.
Application simple, pratique est intuitive. Service client très réactif, Jack à su être d'une grande aide avec nos questions.
Il serait agréable de pouvoir profiter de la fonction de création de devis depuis le plan starter. Même avec une limitation de 5 devis mensuels par exemple.
Een handige app waar je eenvoudig facturen kunt ophalen. Gezien Shopify geen facturen maakt is deze app een uitkomst. Je kunt verschillende stijlen aanmaken zodat er altijd wel een bij je past. Ook order pakbonnen en terugbetalingen worden automatisch geladen. Wij mailen ze direct naar de klant. De support afdeling is zeer kundig en helpt je altijd goed en deskundig Ik ben dan ook tevreden met de aankoop van deze app
