Vitals: Reviews, Bundles & 40+

Hi there,

Thank you for the feedback, and I'm sorry the charge caught you off guard after you'd already uninstalled.

Shopify bills app subscriptions a cycle at a time, and yours had already been set for June before the uninstallation on the 9th, so it still went through on the 21st. That part runs on Shopify's side, but I completely understand how frustrating it is to be charged for something you'd already left.

We've reached out a few times by email and other channels with the next steps to make this right for you. If you'd like, you can write to help@vitals.co and ask for me, and I'll take care of it personally.

Michael | Head of Support

Thank you, and I'll make sure our colleague Jed sees this. He'll be really glad it reached him.

Knowing a suite this broad end-to-end is the hard part of his job. Whether it's Product Reviews or Upsell Builder, he has to be as sharp on the one you're asking about as on all the rest, and it's good to hear that came through.

We're right here whenever you need us, at help@vitals.co.

Michael, Head of Support

Thank you, and I'm glad the apps are working well for you.

The idea from day one was that each app should stand on its own, that apps like Product Reviews or Sticky Add to Cart earn their place individually and not just as part of a bundle.

We're right here whenever you need us, at help@vitals.co.

Michael, Head of Support

Thank you, that's good to hear.

Fast and easy sounds like a small thing to say, but it's the part that takes the most work to get right, whether it's the Product Reviews app or anything else in Vitals.

We're here whenever you need us, at help@vitals.co.

Michael, Head of Support

Thank you for the early vote of confidence. Now we have to earn it.

If sales are the goal, Upsell Builder and Product Reviews are where most stores see movement first, and both are worth setting up properly rather than just switching on.

Write to help@vitals.co and ask for me if you want a hand with either. Our whole support team is always glad to help.

Michael, Head of Support

Thank you for this, and for running Vitals across all your stores. That kind of trust means a lot to the team.

Once an app sits on every store you own, it has to hold up without you checking on it. That's the bar we set for ourselves, so I'm glad it's holding for you.

We're right here whenever you need us. Just reach out at help@vitals.co anytime.

Michael, Head of Support