Vitals: Reviews, Bundles & 40+
Splňuje naše nejvyšší standardy pro výkonnost, design a integraci. Zjistit více: Otevře se v novém okně
Recenze (2 978)
Zpřesnit
-
Podle hodnocení
Absolutely blown away by their support. In our opinion support/customer service is what makes an app. An app might not be 100% perfect but when you have a strong support team that is willing to go above and beyond to help and fix any issue to us that app deserves for us to give them 5 stars and recommend them to others. Keep up the amazing work guys.
For sure the best app for Shopify. it doesnt seem...but in the end i removed any search app, i removed tabs, i removed anything Vitals can do...just cauz it does better anyway. i really hope soon they will add wishlist and re-stock alerts...cauz everything i found til now, slow our site soo much.
thank you to Reymond today for his patient and his great job.
Cheers guys
As if the functionality of this app doesn't speak for itself - the support and customer service teams are next level. We had a small aesthetic tweak requested for the bundles, and within an hour the change was made. Vitals truly does it all with minimal/no code disruption, and is very easy to implement. We have been using Vitals for over a year and haven't faced a single issue. If 10 stars were an option, we would give them 10 stars.
Funny how only last week I was wishing that an app could come along and help me reduce my stores pageload time to help with conversions and seo.
So I've been going through my apps recently and removing the ones that weren't absolutely necessary.
Then I stumble across this beauty of an app which allowed me to delete several more apps it rendered obsolete and also promises efficient coding saving me valuable seconds and performing the function of 20+ apps for the price of 1. It's a game changer for shopify apps in general I think. On top of all that the team are super quick in fixing any issues.
have 2 subscriptions to this excellent 5* app and despite a rough start, things are ok now. great professionalism and attitude from the team.
adding great value to all biz owners on shopify.
I've just cancelled this app after using it for a week - will be interesting to see if this is posted or not. The reasons I cancelled it: 1. Limited options on each app to adjust the variables to match our own colours, let alone our own branding style
2. Limited functionality on each app relative to the other stand alone apps available on Shopify
3. Far too many emails
4. Too much wasted waffle on introducing 'how to' videos
5. Slow response to queries Overall, I get the impression Vitals spends far more time and effort on its marketing than it does on developing the technical capability of its apps. ***REVIEW UPDATED 25/7***
I received an email from the owner of the app to reconsider the 2 stars I had given it. I politely explained that I was unable to do this as I was unable to customise the apps to match our branding and I felt the individual apps has limited functionality. Having read through many of their reviews, I find them lacking in detail and meaningful insights into 'why' they approve of the app. I have never heard of the term 'onboarding' before to describe excessive emails which are never a good thing in my book whatever way Vitals want to spin it. There are some fantastic apps available on Shopify however you have to do some leg work to find them.
We're really sorry it didn't work out as you'd expect it. We're adding below the reply already sent by email:
1. When it comes to adding multiple customization options in the app, we've decided against cluttering it with each and every option and opted instead to assist merchants directly through our customer support team. They're available 24/7 and are all skilled in HTML/CSS, being able to match any Vitals app to your theme's look and feel. It only takes a brief email/chat message;
2. In terms of functionality, we've bundled inside each app the most frequently requested functionalities. We always listen to our customers when it comes to new features, they can suggest / upvote features within the app, and we have a public roadmap unlike most other developers: https://vitals.co/product-roadmap;
3. We do send a lot of onboarding emails. At the same time, Vitals is probably the most complex Shopify app, and we believe a rigorous onboarding process is necessary;
4. I think this is the first negative review I hear about our video tutorials; to be honest, our merchants usually rave about their quality. They always have a consistent introduction that addresses the pain points the apps are solving and the added benefit of using them.
5. We never, never respond late to support queries. You've reached out to us twice in August last year and about a week ago. We responded after 5 minutes the first time and after 29 minutes the second time. This is in line with the fact that we normally answer 75% of all support queries within 30 minutes: https://help.vitals.co/article/40-best-in-class-vitals-support-247-email-chat
Support team made unauthorized changes to our bulk pricing settings. Unable to correct their changes and support has gone radio silent. Super costly experience made worse when support chose to ignore the issue rather than address it.
Hi there!
Thank you for your feedback.
The root cause was identified to be a synchronisation issue between Vitals and Shopify, due to the very large number of products in your store. We've completely rebuilt the synchronization bridge back in 2019.
Buena app
good
Super App
