Vitals: Reviews, Bundles & 40+
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Awesome!!
really good
cool app helps alot with apperance
me gusta
The customer service and technical teams have an excellent attitude and proactively resolve issues.
Thank you, this made the team's day.
The part about not having to chase us is the one I'll pass on. Fixing something after a merchant has already asked twice doesn't count for much. We'd rather get to it first, and I'm glad that's what you saw.
We're right here whenever you need us. Write to help@vitals.co and ask for me anytime.
Michael, Head of Support
bonne application
so many integrations that are so helpful
Thank you for this, and I'm glad the apps are pulling their weight for you.
"So many" is the word I personally love that you mentioned. Most stores stitch six or seven separate tools together to get there. From Product Reviews to Upsell Builder, you get all of it in one app, which was the whole idea.
We're right here whenever you need us. Write to help@vitals.co anytime.
Michael, Head of Support
Jed, the person who assisted me was able to mediate my problem easily.
I cancelled the App at June 9th, but still be charged by 29.99 USD at 21th June. Why?
Hi there,
Thank you for the feedback, and I'm sorry the charge caught you off guard after you'd already uninstalled.
Shopify bills app subscriptions a cycle at a time, and yours had already been set for June before the uninstallation on the 9th, so it still went through on the 21st. That part runs on Shopify's side, but I completely understand how frustrating it is to be charged for something you'd already left.
We've reached out a few times by email and other channels with the next steps to make this right for you. If you'd like, you can write to help@vitals.co and ask for me, and I'll take care of it personally.
Michael | Head of Support
Absolutely awesome!
