Vitals: Reviews, Bundles & 40+
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They do the work you ask very quickly and are here for you
Signed up a couple of months ago. The flat fee was $29.99/month. This has now been quietly updated to '$29.99/month + usage' with no information about the update or what 'usage' actually is. On checking my invoice for this month I've been charged $155.99!!!!! HUGE red flags.
Hi there,
Thank you for flagging this. I'm sorry the change landed on you with no warning.
You're right that a flat plan turning into "$29.99/month + usage" isn't okay without telling you what "usage" means and how it gets charged. That's on us, and we dropped it here.
For context: Vitals has held the same $29.99/month base for six years, with all 40+ features included. Usage charges are built for stores running real volume across the suite. They shouldn't show up as a surprise invoice with no explanation. We've changed how a few things are metered, so a bill like this one shouldn't happen again.
I want to sort out these charges with you. Write to help@vitals.co and ask for me, and we'll make it right immediately.
Michael, Head of Support
Thank you, app and customer service is great!
Great app. Lots to use. Great ROI.
Jed from the support team immediately understood my need and provided a simple solution. Vitals, which includes many applications, is indispensable for me. Continuing development.
Sticky Add to Cart, Micheal is the best helper.
Great app and great support.
It's actually many different, helpful apps in one. Probably the app we use most on a regular basis.
BONJOUR, MERCI BEAUCOUP POUR CETTE APPLICATION GENIALE
The customer support is absolutely outstanding!
Vitals is a must!
Thank you for this. "A must" is a short review to get and a big one to earn, because it means Vitals stopped being something you weigh up each month and became part of how the store just runs.
We're right here whenever the next thing comes up, just reach out at help@vitals.co anytime.
Michael, Head of Support
