Vitals: Reviews, Bundles & 40+
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muy amables y me han ayudado mucho
Really service oriented support. Great app with multiple useful functions.
Great app. Tons of useful features in one subscription. Buying vitals subscription eliminates the need to buy most of the apps. There are very few apps that one might need after getting vitals.
Love the video. Its very insightful and has helped us start tto understand our visitors train of thought
Signed up a couple of months ago. The flat fee was $29.99/month. This has now been quietly updated to '$29.99/month + usage' with no information about the update or what 'usage' actually is. On checking my invoice for this month I've been charged $155.99!!!!! HUGE red flags.
Hi there,
Thank you for flagging this. I'm sorry the change landed on you with no warning.
You're right that a flat plan turning into "$29.99/month + usage" isn't okay without telling you what "usage" means and how it gets charged. That's on us, and we dropped it here.
For context: Vitals has held the same $29.99/month base for six years, with all 40+ features included. Usage charges are built for stores running real volume across the suite. They shouldn't show up as a surprise invoice with no explanation. We've changed how a few things are metered, so a bill like this one shouldn't happen again.
I want to sort out these charges with you. Write to help@vitals.co and ask for me, and we'll make it right immediately.
Michael, Head of Support
Excellent support experience! The Vitals team was very responsive and helpful while resolving an issue with the Product Reviews widget on my Shopify store. They carefully investigated the problem, made the necessary adjustments, and everything is now working perfectly. I truly appreciate the professional and friendly support. Highly recommended!
Vitals is AWESOME! has everything you need and customer support is AMAZING! If there is something they don’t have and you contact them, they will figure out how they can get what you need!
Thank you for your great and honest feedback. This put a big smile on the team's faces.
The line about us figuring out how to get you what you need is the one I love most. No app has literally everything, so when there's a gap, the next best thing is finding you a way there anyway, and I'm really glad that's how it's felt.
And we're right here whenever the next thing comes up. Just reach out at help@vitals.co, we'd love to help.
Michael, Head of Support
The app is fantastic, very useful features, easy to use and when any challenge, customer service is really fast to assist. Especially Kliphord was so helpful to get things running smoothly and aesthetically for me.
Thank you very much for your feedback. I'm glad the features are pulling their weight and, just as much, that they've been easy to actually use. That balance is the hard part, so it's great to hear we got it right for you.
I'll make sure Kliphord sees this. Getting things running smoothly and looking the way you want takes a bit of care, and he'll be really pleased to know it made a difference for you.
We're right here whenever you need us. Just reach out at help@vitals.co anytime.
Michael, Head of Support
They do the work you ask very quickly and are here for you
Jed from the support team immediately understood my need and provided a simple solution. Vitals, which includes many applications, is indispensable for me. Continuing development.
