Vitals: Reviews, Bundles & 40+
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Puana göre
Downloaded the app and did not activate but still got charged, so I deleted the app and I'm STILL being charged!
Hi there, and thank you for the feedback. I'm sorry you were charged for an app you never used, and I understand the frustration.
Shopify bills an app's plan in advance and keeps billing while it's installed, which is why a charge can still show up after you remove it. We sorted out the earlier charge in September, and I've emailed you today to clear the rest.
You don't need the app installed to reach us. Kindly write to us at help@vitals.co, ask for me, and I'll see this through.
Michael, Head of Support
Excellent customer service. Michael Jose replies in minutes and never fails to assist whenever I need help.
Been using vitals for ages now, their support system is also very effective
I've just made modification in my product page by changing the default on my bundle discount using the volume discount in the upsell builder app. It went as smooth as silk with the assistance of Kliphord. Thanks a lot buddy !
Michael was incredibly helpful! He took the time to investigate an issue with my offers and got everything working exactly as I needed. He also helped me with my Product Reviews and transferred my existing reviews to a new product for me. Really quick, friendly and knowledgeable support. Thank you so much!
Thank you so much for your feedback, and I'm glad we got both sorted.
Moving your existing Product Reviews onto a new product isn't as simple as flipping a setting, and it's the kind of request I'd rather we take on than hand back with a workaround. Same with the offers.We are always more than happy to continue assisting until they do what you actually want.
Our team is on chat and email around the clock, so whatever hour you're working on the store, someone is there. Write to help@vitals.co whenever the next thing comes up.
Support is absolutely excellent and every part of the app is just so user-friendly!
Thank you for this. I'm very glad the app has been easy to work with. Vitals covers a lot of ground, and keeping it simple to use is our continuous mission.
I'll pass your note along to our support team. We're always one click away in supporting you.
Miriam was great. Answered all my questions and was very helpful.
Good app overall, but what makes the app truly great is the outstanding customer support. Always ready to help and fix anything I can't figure out myself.
Thank you for this, and for being straight about it. Support carrying Vitals up to "great" is a compliment I'll take, but it also tells me something: every time you have to ask us, the app didn't make that thing clear on its own. We'd rather earn the "great" before you need us.
We are always here if you need any assistance in any of our apps, whether that's Product Reviews, an Upsell Builder offer, or something else. We're always ready to assist. Just write to us at help@vitals.co and we'll work it out with you.
Michael, Head of Support
Assistenza clienti competente, disponibile e veloce
Thank you for your feedback. Being competent, available, and fast is the bar we hold our support team to, so it means a lot that all three came through for you.
The competence part is the one I deeply care about. Vitals packs 40+ apps into one: Product Reviews, Upsell Builder, Sticky Add to Cart, Currency Converter, Volume Discounts, and many more. Our whole support team are experts of all of these, and I'm glad that our team was able to immediately assist and fix things in minutes. I'll make sure the team sees this.
We're here whenever you need a hand. Write to us at help@vitals.co.
We've had a great experience with Vitals so far. One of the biggest advantages is that it combines so many different apps and features into a single solution, which helps keep our store streamlined and avoids having to install multiple separate apps.
What stands out the most, however, is their support team. They respond incredibly quickly, are always helpful, and resolve issues efficiently whenever we've needed assistance.
Highly recommended for any Shopify store looking to simplify its tech stack without sacrificing functionality.
