Reviews (33)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
July 8, 2026

The Wair support team is extremely responsive when I reach out for help. The app has been a great addition to our website to make our customer's purchase decision easier. Would recommend to other brands.

HUNTER BELL
United States
Over 2 years using the app
August 31, 2026

The support staff is great about finding solutions and presenting options to make our customers decision easy to make with guidance.

Shop Elan
United States
Over 3 years using the app
July 1, 2026

Great app! The wair team is super responsive with support whenever needed. Definitely would recommend this for any apparel brand.

GB Wear
United States
Almost 3 years using the app
May 14, 2026

WAIR has enhanced our store by providing reliable and accurate sizing recommendations, improving the customer experience and reducing return rates. The support from Troy and his team has been greatly appreciate - they're always reliable and available to answer a question or troubleshoot. Highly recommend this tool!

Johnnie-O
United States
Almost 2 years using the app
June 3, 2026

We’ve been trying to implement this plugin in our store for over two months now.

We got stuck at the Klaviyo campaign setup - specifically on something as simple as translating a survey from English to Polish. Something that should take minutes (especially now, with AI) has been pending for two months.
Neither we nor the agency helping us have received any response to our emails. For a long time the agency defended WAIR, but when I pushed for a straight answer, I was told the issue is simply a lack of responsiveness on their end.

The tool itself looked great during demo - which makes the support situation all the more frustrating.

Unfortunately, I cannot recommend this product due to the team behind it. A great product let down entirely by customer service.

Petite Pants
Poland
3 months using the app
June 16, 2026

Great product and great team to work with!

IBEX
United States
Almost 4 years using the app
April 1, 2026

Excellent product. Our customers use it and we see an increase in conversions from it. Any errors or issues with the app are well taken care of with Wair's development team.

LINKSOUL
United States
Over 2 years using the app
June 12, 2026

Big fan of the product and of the team behind it. Highly recommend the app.

Thursday Boot Company
United States
Over 2 years using the app
May 8, 2026

Easy setup and the team is attentive. Would recommend to anyone in the fashion business.

Peter Manning New York
United States
2 months using the app
April 23, 2026

Really helpful in making a more consistent, easy size recommendation for our customers. Team is also very responsive and helpful in working through anything or answering questions.

Sigrún
United States
About 3 years using the app