Ecombone Warranty Claims
Featured images gallery
Customers file warranty claims in their own language. You refund, replace or credit in one click.
Stop handling warranty claims over email. Customers look up their order, pick the faulty item, upload photos and instantly see if it's covered under your rules. You resolve each item with a Shopify refund, a $0 replacement order or store credit. The portal, emails and a claim status page speak the customer's language (7 languages). Photos that look AI-generated are flagged, and you see cost per claim, your most-claimed products and which claims to pass on to suppliers.
- Branded claim portal in 7 languages with photos and instant coverage check
- Coverage rules by claim reason, product tag and time since purchase
- One-click refunds, $0 replacement orders or store credit, item by item
- Flags AI-generated photos and highlights VIP customers
- Claim status page and emails in the customer's language
Languages
English
Works with
- Claude MCP
- Klaviyo
- Make
- n8n
- Slack
- Zapier
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Up to 10 claims/month
- Branded self service portal
Basic
$19 / month
$0.5 per extra claim
Features
- Up to 50 claims/month
- Branded self service portal
- Full analytics
- Email notifications
- Custom branding
14-day free trial
Plus
$49 / month
$0.5 per extra claim
Features
- Up to 100 claims/month
- Branded self service portal
- Full analytics
- Email notifications
- Custom branding
- Photo gallery by SKU + supplier claims
- Priority support
14-day free trial
Pro
$99 / month
Features
- Unlimited claims
- Branded self service portal
- Full analytics
- Email notifications
- Custom branding
- Photo gallery by SKU + supplier claims
- AI photo detection
- Priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Great app to manage product warranties. Improved our customer satisfaction
Support
App support provided by Ecombone.
Resources
Launched
May 4, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, discounts
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View products
Inventory, products, collections
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Edit orders
Draft orders, all order history
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Edit discounts
Discount codes and promotions
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View other data
Shopify Markets settings
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