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I've been using this app for over a year and it has been absolutely crucial to my business! We've gotten SO many sales from the app. The customer service also cannot be beat. They go over and beyond to help your business run as smoothly as possible with the app. Definitely recommend to any business who needs help automating restocks!
App worked. No bugs. I had a support question (tried to move where the In Stock Alert "button" was on my product page) on a Sunday afternoon. Sent an email, figuring I wouldn't hear back until Monday. They had it fixed in ten minutes. (probably not a big fix, but the fact that it was FAST, and fixed on a weekend, was really nice) Thanks, Swym!
This app is great. The service is the best part. I requested a lot of customizations to make this app work with my theme and products. I also ran into some issues with integrating with Mandrill. They stuck with me and helped to figure everything out. It works smoothly now and well worth the cost. I am building my email list and my customer base. Thank you!
This app is excellent for our business as we frequently go in and out of stock in styles. The app integrates seamlessly with Shopify to notify customers when items are back in stock while respecting our branding guidelines. My customers love it! The product team is also very hands on in helping us modify our configuration which is very helpful. Recommend 10/10 times.
So far my biggest experience was the app not properly communicating with our theme. However, the app support team quickly changed it for us and made sure it was working. They also added it to some of our other types of products that would be great matches for the functionality. We are really looking forward to see how well the app works with our customers. Will keep you updated!
Do not install this app unless you want a ton of unhappy customers. This app worked great for a few months until it started sending out tons of back in stock alerts for products that were still out of stock! It's done this with over 20 products in the last 3 weeks. I finally deleted it. There were no returns for these items and the inventory had not been altered at all. NOT HAPPY
Thank you for taking the time to review our app. We understand it’s frustrating when your customer receives a back-in-stock alert for a product that was not restocked and they were unhappy about it.
With that said, At Swym we always own a merchant problem and provide a timely solution and it’s painful to know that we haven’t been able to deliver that value to you.
Our app is designed to collect subscriptions for Sold-out products and trigger the alerts only when we receive a product update from Shopify for these subscriptions. This is generally true of all the back-in-stock apps in the Shopify AppStore. We completed a thorough investigation of the issue you reported to see why those emails were triggered.
For the period from October 19-21, a total of 20 alerts were sent by the app across 6 different products. Our app triggers alert based on 2 events:
1. A shopper signs up for an alert on an out-of-stock product
2. We receive an update from Shopify that tells us a product is in-stock.
Only when these 2 events occur in combination can an alert get triggered. In every single one of the cases where alerts were sent for your store, we’ve verified that both these events happened. However, the issue seems to be that the first event, i.e. a shopper signing up for a back-in-stock alert was able to do so even when the product was actually in stock according to Shopify - indicating that the product-detail page was showing the product as Sold Out for that particular variant.
This can occasionally happen depending on your theme settings but because the app had been uninstalled, we were not able to validate this. It is only with the data we are piecing together from our logs that we were able to conclude that. We have shared our findings and logs on the support request you opened, please check and let us know if you’d like more information. Even if you choose not to reinstall our app, we’d like to help you get to the bottom of this issue and help resolve it for you because it will likely cause other related issues for you.
This app works a treat to notify customers when products are back in stock via email. We generate a lot of sales through the app and can see as soon as a garment is listed in stock traffic rushes to the site. We had an issue with it synching with a new shopify store template but customer service immediately fixed the problem for us within 10 minutes of contact. Great customer service
Update: I switched themes on my site, so the app got lost. Sent an email and it was fixed within 24hours! Thanks, Sonali! Installation and customization was a piece of cake! However, I needed the alert to show up as soon as a single size was out of stock, rather than when the product was out of stock in every size. I emailed support, and presto! Krishnan was swift, polite, and effective.
This app is very clean and customizable. customer support is A+ our theme didn't support one aspect of the app and theme support wouldn't help so app support jumped in and fixed it over night with very good communication. would purchase another app from them and would recommend to anyone who needs quick smart app support, and doesn't have time for the run around with email chains. great app!
Very positive experience with the support!
I installed the app and wasn't satisfied how it worked with our theme. So I reached out to support and frankly I wasn't expecting that the issues could be modified, but still gave it a go. Support took over and all my needs were met quickly and the app is up and running and we are right away getting more 'alert requests' than even anticipated!
Two thumbs up!
