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Very good customer support for queries and imports. System is easier to use on the whole than alternatives. Great reporting and analytics available. There are a few things which rely on their hard coding still, hence great customer service being so valuable. Thanks!
We had back in stock alerts set to manual send only but the app just randomly started sending out hundreds of back in stock alerts for products that were still out of stock. Really poor experience for our customers and very embarrassing for us.
Thank you for taking the time to share your valuable feedback. We are disappointed to hear that your experience with our app did not meet your expectations.
On paid plans, our app is designed to send out the back-in-stock notifications automatically to the subscribers as soon as we receive a restock update from Shopify. Please be assured that our systems are designed to send notifications only when products are restocked with a positive stock quantity.
One potential cause for the issue you faced could be due to the multiple store locations feature in Shopify. Even in that case, our app can be configured to provide better control over the restock alerts based on locations.
We tried reaching out to you via email so that we can set up the app in a way that is more suitable for your business model and we are waiting to hear from you. If you are still interested in exploring the benefits of our back-in-stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
We've had a great experience with this app in the years that we've been using it. The Back in Stock form is clean and quick to load. We recently updated our theme and had some issues with the layout and size of the form, but Josiah from the Swym Support Team had us fixed up in a matter of hours. Nice!
La aplicación es muy buena y el retorno en ventas se ve reflejado claramente en las cifras.
Tuvimos alguna incidencia con la actualización de Shopify que el equipo de soporte de esta aplicación nos ayudó rápidamente a solucionar, por lo que estamos muy satisfechos con la asistencia que nos han prestado.
100% recomendable para cualquier ecommerce.
This app has been very helpful so far. The support team is very responsive to messages and made custom adjustments to the look of our back in stock form and button as well.
I have been dealing with Shrey on adding something to our website. He has been amazingly helpful and has been getting back to me daily. I really love that my customers get alerted when an item comes back into stock. I used to email them manually. This saves time and makes sure that no one gets missed.
Super responsive. We needed to make a notify me button for out of stock items and because of the theme were using the button was showing up in the wrong place on the product page. The swym team was very quick to get back to us to make the customizations we needed to get it up and running!
We are happy we have installed this app. We are surprised and pleased at the number of customers using it and has definitely lead to an increase in sales so far. The customer service team are very responsive and helpful as well.
Highly recommend the Swym app. It's simple and easy to use and helps us automate our customer orders and cut down on order admin. Customers see when we have something back in stock as soon as the stock arrives on the shop floor and can reorder. The app also shows us how many customers are waiting for a particular product if it's out of stock. Customer service form the Swym team is outstanding!
Good Support. Good Converstions. Subham very helpful. Careful when processing returns through shopify. If you leave restock box checked it'll trigger. Recommend disabling auto alerts if you don't anticipate having new inventory soon.
