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More than 5k people signed up for restock alerts, the app didn't send a single email... nothing to add.
This app has worked very well for us and has led to many sales when an item comes back in stock. Their support team is very responsive if an issue ever arises.
This app worked well for me. It did everything I wanted it to. Adding the "Notify Me" button to my products was simple. My only criticism is that the interface to get reports or to make changes to notifications is clunky and not user-friendly. It took an hour on their chat to get a notification message updated. Other than that, everything works great.
Very good customer support for queries and imports. System is easier to use on the whole than alternatives. Great reporting and analytics available. There are a few things which rely on their hard coding still, hence great customer service being so valuable. Thanks!
We had back in stock alerts set to manual send only but the app just randomly started sending out hundreds of back in stock alerts for products that were still out of stock. Really poor experience for our customers and very embarrassing for us.
Thank you for taking the time to share your valuable feedback. We are disappointed to hear that your experience with our app did not meet your expectations.
On paid plans, our app is designed to send out the back-in-stock notifications automatically to the subscribers as soon as we receive a restock update from Shopify. Please be assured that our systems are designed to send notifications only when products are restocked with a positive stock quantity.
One potential cause for the issue you faced could be due to the multiple store locations feature in Shopify. Even in that case, our app can be configured to provide better control over the restock alerts based on locations.
We tried reaching out to you via email so that we can set up the app in a way that is more suitable for your business model and we are waiting to hear from you. If you are still interested in exploring the benefits of our back-in-stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
We've had a great experience with this app in the years that we've been using it. The Back in Stock form is clean and quick to load. We recently updated our theme and had some issues with the layout and size of the form, but Josiah from the Swym Support Team had us fixed up in a matter of hours. Nice!
This app has been very helpful so far. The support team is very responsive to messages and made custom adjustments to the look of our back in stock form and button as well.
I have been dealing with Shrey on adding something to our website. He has been amazingly helpful and has been getting back to me daily. I really love that my customers get alerted when an item comes back into stock. I used to email them manually. This saves time and makes sure that no one gets missed.
Super responsive. We needed to make a notify me button for out of stock items and because of the theme were using the button was showing up in the wrong place on the product page. The swym team was very quick to get back to us to make the customizations we needed to get it up and running!
We are happy we have installed this app. We are surprised and pleased at the number of customers using it and has definitely lead to an increase in sales so far. The customer service team are very responsive and helpful as well.
