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This app is honestly awesome not only because of what it does which is super useful for us (constantly on preorder) but also because of how amazing the support is. I had an issue with the klayvio integration and they helped me fix it in a very smooth and kind way
We snagged this app to help reduce the amount of inquires we had with respect to restocking items. Our business has items coming in and out of inventory frequently and this app has been a game changer. We had some minor CSS issues and their support handled it WITHIN hours. Very pleased with the level of support, quality of the app, and slick metrics. Highly recommend this app if your business is in need of this type of service.
Our sales improved since we started using this app. We have a wide range of artisanal products which are not available at all time; Customers need to rely on an efficient tool/notification system to know when certain products are back in stock, especially with boutique shops like ours. This app is super user-friendly and gets the job done! Simple as that. We needed some help about a layout issue and the Tech Support solved it within the same day. Very pleased :) Thank you!
Customer service is superb. They are so very helpful and quick to respond. However, BEWARE. Just as with many of the other third party apps that offer FREE services, once you begin using their apps, get ready to get hit with monthly RECURRING fees. Let me share an example, I just clarified with the developer that if I sign up for the monthly back in stock alerts to have the ample amount of monthly alerts needed, would I continue to be charged on a monthly basis if I no longer needed the alerts. Meaning, I have no out of stock items in my shop and therefore would not need the back in stock alerts. They responded saying that I would be billed monthly regardless until I opted to switch back to the free plan. This is how they get you. I am currently looking for another option but it appears all third party apps behave this way and is extremely unappealing to me.
Thank you for taking the time to leave us your review, and I am sorry to hear that you had a bad experience. The service that we provide is a subscription service very similar to all other subscription services where in you are charged for the usage of the application regardless of how much you have used the application. You are also charged for the service till the time you choose to downgrade your plan or you choose to uninstall our application. Our terms of service is very clear and we do not lock you into our service for any period of time. You have the option of uninstalling the product at any time so you don't get charged when you uninstall or downgrade to the free tier.
I'm highly satisfied with this app and their team. Thank you!
