Hextom: WhatsApp, SMS & Push

Top! Super recomendado. Ayuda a conseguir mejor fluidez de comunicación con los clientes.

DO NOT INSTALL IF YOU NEED SMS for USA.
They require you to own your own US SIM card to send SMS. ---> A2P 10DLC (Application-to-Person 10-Digit Long Code) is mandatory for any business texting US numbers from a 10-digit US number. Registration requires:

Business name and EIN (US or foreign).

Campaign description (use case).

Message samples and opt-in/opt-out policy.

Without it, all outbound SMS to US customers risk being blocked or fined.

We really wanted this app to work for us, but it’s been a frustrating experience from the start. Basic functionality is unreliable — WhatsApp messages either don’t send, go to only a small percentage of our subscribers, or take over an hour for the included link to redirect users to our landing page. At one point, their own landing page domain expired, so our customers were sent to a broken link instead of our content. Alongside the sending issues, the campaigns are also not tracking any sales.

The pricing was also unclear. We assumed we had enough credits, but ran out mid-campaign with no warning (there also doesn't appear to be anywhere to check how many credits you currently have).

Customer support has been the biggest let-down. Our last few support tickets took 4-5 days for replies, and often just to tell us that it's been pushed further up to technical support.

We chose this app because of the great reviews, but we haven’t had a single one of our 7 WhatsApp campaign go out correctly. I’d strongly recommend others look elsewhere before committing.

Es una plataforma muy interesante con muchas opciones, creo que bastante segura y perfecta para hacer crecer tu negocio. BAstante amigable, y con opciones que otras no tienen como web push y sms

Had my whatsapp number registered with Hextom, but for some reason the app wasn't capturing any subscribers, I asked several times for support to check, which they said their team would investigate, waited for about a week and still nothing, then asked for them to de-register my number, which is about another 4 days and still nothing (which means I paid for a phone number and now its stuck with hextom).
I was really willing to use the app when I read the other reviews, but with this support I'm giving up

ON THE PROBLEMS

> No option to import/migrate current push subscribers.
> No option to import subscribers from Shopify.
> Font changes don't show up correctly on buttons. Tech support said they would follow up with the development team and get back to me, but that hasn't happened.
> Push won't work on iOS, according to tech support.
> Nuisance banner to leave app review barely 5 minutes into launching the app - banner appears every time you edit the widget.
> Incorrect message is the first thing displayed in the app dashboard saying that the widget is not installed even though it is installed.
> Tech support contacted 2 days ago for importing existing push and SMS subscribers and followed up two more times for outstanding issues - no response.

ON THE PLUS SIDE

> It is nice that they have both the push and SMS options (if they worked as advertised) instead of taking the approach of including email marketing.
> Well thought-out options for automation - drip campaigns, abandoned cart follow-up with 3 time intervals to send messages, on-demand campaigns, abandoned browser notification, back-in-stock alerts, price-drop alerts, win back
> middle-of-the-line pricing

Overall, not recommended due to poor implementation and tech support.

I

Really a great app. using since last some days.
their customer supper is really awesome.

Good Reporting and easy to grab customers with the features provided

So far so good! Very easy to set up. Love that it's free to use and have high hopes for its success!