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Love this app to see our customer's activity on the website. I've been using it for years, and just encountered a small glitch where it wasn't tracking. I emailed through the app and received a response so quickly. It was fixed within an hour or two and they were so responsive! I highly recommend Web-Stat not only for the functionality of their app but also their customer service!
Thank you so much for your wonderful review and for trusting Web-Stat for the past two years! We're glad we could resolve the tracking issue quickly and get everything running smoothly again. Providing responsive, personal support is very important to us, and we truly appreciate your kind words and continued support!
Olivier, Web-Stat
Use WEB-STAT everyday. It tells us so much about our customers journeys through the store. If I have ever had any issues, Olivier has gotten back to me so quickly (considering I am in Australia) and he and the team are always so willing to help.
Thank you very much for your review! We are glad you like Web-Stat and we are always here for you if you need anything else :)
This app is great to monitor the real time traffic. It was my main usage for an early stage Shopify store. GA4 has delay and Shopify analytics does not show all the data easily. Our Meta integration had issues which we confirmed by using WEB-STAT. Overall a great app for us.
Thank you for this very nice review. It is much appreciated! We are glad that you find Web-Stat helpful :)
Remember that we are here if you need any assistance at all.
Great App to track Customer visits, Customer conversions and bot activity. The app allows you to see real time analytics and gives detailed reports every month.
What would be good is heatmap and customer journey in realtime.
Thank you very much for this nice review (and for the five stars!)
We did have a heatmap in the past but found that it was not reliable enough (not all browsers can track mouse movement precisely, so the results could only be partial). We like to be sure that the data we present is correct and the heatmap just did not pass muster. We will try again in the future, as browsers are evolving and becoming more compatible.
Oliver has been very helpful in making sure the Web-Stat app functions the way I need it to function to give me the best reporting possible. He was able to adjust the app so that my customers are identified with their login information instead of just a visitor number! I am still in the trial of this app but the more I explore it, the more convinced I am that I will keep it!
I needed to track where I was losing customers within the site navigation so I wanted to set up converter tracking. Being that I'm not a coder, Olivier stepped in and between he and his colleagues set up the feature so that it worked with my website. It is Awesome! Thanks so much to Olivier and the WEB-STAT crew! EXCELLENT customer service and the app is outstanding.
Victor
endless-etc.myshopify.com
Thank you so much for your kind review and the 5-star rating for our Web-Stat app! We are so glad that we were able to make the app work the way you wanted it to. Also, the changes we made for you will benefit all other Shopify users, so it's a win all around :)
This is very helpful in tracking customers, the pages they visit and the pages that are missing. I have been using web-stats for 10 years. I recently moved to Shopify and was very happy to see the app in the app store. I installed it, but two versions of it showed up, one measuring the activity on my new website (Shopify) and one with the 12 months of history showing from my previous website. I contact customer support and Oliver responded with a fix for allowing me to use the past connection and continue to accumulate data. I am very happy!
Thank you so much for your very kind comments, and for the five stars! We are glad you like Web-Stat, and as always feel free to write if you need any assistance with anything :)
