Webrex: SEO‑Schema JSON‑LD

I’m not normally one to leave negative reviews, but I was genuinely appalled by how unprofessional this support interaction was. Support representative name ending in “rav”.

I was already on a free trial of the roughly US$10/month paid plan and contacted Webrex because Google Merchant Center was still showing schema-related issues even after I had completed the relevant setup in the app. I wanted a simple technical answer: what exact schema was causing the issue, where was it coming from, and why was Merchant Center still failing?

Instead, I had to repeatedly push for basic information. When I asked where the supposedly outdated schema actually was, I was told:

“You have to check manually on each product, collection pages.”

When I asked what exactly I was supposed to check:

“The Schemas that are injected by you manually.”

They still had not actually identified the offending schema.

The conversation then became increasingly focused on selling me a much more expensive plan:

“Trust me, currently you are in the Free Plan, Right ?”

despite me already being on the paid plan’s free trial.

Then:

“So give a Chance to our Plus”

“Free for 13 Days, pay only if you like after Trial”

“I am not telling you to buy, just give it a try for 13 Days ??”

I even explicitly said: “I am not asking for a general explanation or an upgrade recommendation. I need the specific technical source of the error first.”

Even after that, the support conversation continued to revolve around moving me from around US$10/month to the US$99.99/month Plus plan instead of properly diagnosing the issue I had contacted them about.

The pricing for multilingual schema is also incredibly poor value. If you need schema across multiple languages, Webrex pushes you toward the US$99.99/month tier. I moved to another Shopify SEO app that gives me multilingual schema across my translated storefronts, image optimisation and a large range of additional SEO tools for a tiny fraction of that price.

The whole interaction felt careless, evasive, greedy and sales-driven rather than professional technical support. A customer should not have to fight for a straight answer while being repeatedly pushed toward a subscription costing roughly ten times more.

Buyer beware if you run a multilingual store. This was enough for me to lose confidence in Webrex completely, and I have decided to move away from the app.

I have been with Webrex for 10 months now and I have to say I'm impressed with the results we've seen.

One of the most impressive experiences I've had was recently when I had an issue and opened a chat for help. The response was very quick and pinpointed the issue as being caused by another app I was using.

The support person took the issue in stride and made the fix right on the spot. Done, bada bing, bada boom! This is extraordinary service at it's best.

I highly recommend Webrex and their amazing team.

Great app with excellent support. My Shopify theme was only generating structured data for a handful of products, and I wanted full schema coverage so all my items could show as rich results in Google. Webrex handles product schema, merchant listings, reviews, and breadcrumbs across my whole catalog. I ran into a duplicate "brand" field conflict at first (my theme and the app were both emitting schema), but their support team fixed it within a couple of days by disabling the theme's schema so Webrex is the single source. After that, all my elements passed Google's Rich Results Test cleanly. Responsive support and it does what it promises. Recommend for stores that want proper structured data without touching code.