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I’ve had a great experience with Weglot’s support team. They respond quickly and have been incredibly helpful. They identified that I had two accounts, corrected the billing issue, and helped me finish the setup so everything now works as expected.
Their transparency and care have really earned my trust. It’s clear that they want their customers to be happy. A special thank you to Fanny for all her help!
Thank u!! my website is now exactly how I wanted it!
High recommend Weglot.
We have been using Weglot for a number of months after trying a few out. The app is easy to use, has great translations which can easily be manually updated, you can pick what you would like translated and the SEO works well. Moreover, we have contacted the support team many times to resolve issue that have arisen as we have improved our website, and each time, the support is exceptional.
Wir haben auch deutlich günstigere Lösungen getestet. Diese konnten jedoch nur 30 bis 70 % unserer Texte übersetzen und stießen schnell an technische Grenzen. Weglot erfüllt dagegen alle Anforderungen und bietet schnellen, hilfreichen Support. Die beste Lösung hat ihren Preis – funktioniert dafür aber zuverlässig.
We have been using Weglot for our multilingual Shopify store for quite some time now, and the app has been an excellent investment for our international SEO strategy.
What really stands out is the support team. We recently outgrew our current plan due to the expansion of our website with many new technical pages, blogs and multilingual content. Instead of simply pointing us to a much more expensive standard plan, the Weglot team took the time to understand our situation and came back with a custom Pro+ plan that perfectly fits our current needs.
Fanny was extremely helpful, responsive and proactive throughout the entire process. The upgrade was completed within minutes, everything was clearly explained, and she even offered advice on optimizing our translated word count.
If you are looking for a translation solution with SEO-friendly URLs, excellent Shopify integration and outstanding customer support, I can highly recommend Weglot.
Real salvation, we were looking for a way to solve the language translation problem, and their help, as well as individual adjustments, really helped our website. Highly recommended.
Impossible to give more than one star.
I spent over an hour trying to set up this app. Even after following all the instructions, the warning messages kept appearing despite everything being correctly enabled in Shopify.
The interface is confusing, the setup process is not intuitive, and the app feels full of bugs. It's impossible to tell whether the issue comes from the app or the configuration.
To make things worse, there isn't even a live chat. If you need help, you're told to send an email and wait.
Very disappointing first experience. I've uninstalled the app and will be looking for another solution. Goodbye.
Hi,
We’re sorry your first experience with Weglot was so frustrating, especially after spending so much time trying to get the Shopify setup working.
We reached out to you privately a couple of times to better understand the warning messages you encountered and offer our help, but unfortunately we haven’t heard back.
We’d still genuinely like the opportunity to investigate what went wrong and help you get Weglot properly set up if you’re open to giving it another try.
You can reach us anytime at support@weglot.com.
Weglot Support Team
I had the pleasure of being assisted by Manouchka, who was incredibly responsive, patient, and knowledgeable throughout the setup of Weglot on my Shopify store.
She took the time to resolve every issue I encountered, including translating dynamic content, images, and reviews, configuring subdirectory URLs, and ensuring seamless navigation between languages. Even when my requests were very specific, she always found a solution and handled every adjustment with the utmost professionalism.
Beyond the quality of the app itself, it’s this level of customer support that truly makes the difference. I felt supported from start to finish, with fast, clear, and consistently friendly responses.
A huge thank you to Manouchka for her patience, efficiency, and kindness. I highly recommend Weglot without any hesitation!
By far the best support team, always available and ready to help. Beyond its features, it’s the best app for taking the headache out of managing multiple languages. It’s been a pleasure working with Weglot for years.
We had the pleasure of getting support from Quentin, and I have to say the support was absolutely amazing. He was very helpful, responsive, and patient throughout the whole process, and made sure everything was properly resolved.
It’s great to see such a high level of customer support. The Weglot platform is already excellent, but having a support team like this makes the experience even better.
Thank you, Quentin, and the Weglot team, for the great support! Highly recommended.
Very happy with Weglot, especially with the support I got from Valentin en Baptiste. Always to the point and quick to respond so I can focus on my own business. Really helpful support!