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The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues.
I love the software and we have been using it for several years.
We had numerous questions and issues with translation of some dynamic parts of our website. With the support team's help, we resolved them quickly. Alexis from Weglot has been incredibly helpful and always responds promptly.
Great customer service and quick response times. Kevin has been extremely helpful and friendly in supporting our team.
Amazing support team. I had major problems with my website for over a month but they never gave up on me. Created a custom solution for me that works excellent. Manon in the team is the best.
Easy, fast, affordable and with great support for issues that are beyond the scope of the average Shopify user. Highly recommended.
the app is not working properly, I have paid for Pro license and I am dissapointed with the customer support received
Hello,
Thank you for taking the time to write a review of Shopify.
We are sorry that you went through a difficult experience as you expressed in your review.
We always to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together
Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
Reliable app that offers great set of functions and very good support that are not looking for excuses but rather for solutions! We highly recommend Weglot as a reliable translation app!
I was recently assisted by Valentin and he’s been very professional and helpful. He managed to solved all the issues that I had with a timely response. Great support!
WEBSITE DELETED!! DONT USE THIS! I deleted the Weglot app on my 8-figure store and my ENTIRE WEBSITE was deleted. I lost over $100K+ because of this APP. DON'T USE THIS APP! WEGLOT WILL DELETE YOUR WEBSITE
Hi,
Weglot Support here. I hope you're doing well.
First of all, thank you for taking the time to write a review on Shopify.
It seems that Weglot deleted only the project in your Weglot account. This doesn't affect your website, only the translation.
Indeed, after three months of complete inactivity with Weglot, i.e. without any API request to Weglot, the project is automatically soft-deleted as you can see in our terms by following the link below
https://www.weglot.com/terms
I've restored the project, and all your translations are findable in your project.
I've also sent you, in an email, a backup of all the translations present in your project.
Don't hesitate to contact us at support@weglot.com if you need any further information or help regarding Weglot.
Have a wonderful day,
Cheers,
Manon from Weglot provided us with exceptional service in terms of personalization, attention to detail, speed, and efficiency. While Weglot is user-friendly, Manon helped us with the final details we struggled with. Great customer service!
