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Amazing team, very helpful and lightning-fast answers! Our website turned into an international eshop in minutes. Thanks!
I have been using the app for some time. And I found it is user friendly even I do not have much knowledge about building a website. Also their support has been always swift and great!
Great app! Definitely worth it. I've translated my website in english and everyting was perfect! Great, fantastic, supreme support!
I really love the app and the amazing support they have. They were absolutely fantastic and made for me a customization for Buy Button with their developer for free. I 100 % recommend everybody to use this app for their multilingual shop.
Best App to translate the website and they also have an incredible support team!! Can i give you 6 stars instead of 5?
Un peu mitigée sur l'app. Pas hyper évidente à utiliser mais tout de même très complète. Le service client est vraiment super réactif et très agréable, ils ont compris tout de suite mon problème pour y apporter une réponse pertinente et le résoudre
L'interface est vraiment pratique pour faire des mofications de traduction. En plus l'équipe est super réactive !
Great app and amazing customer support! Super fast communication and workflow! Jeremie was an amazing help and solved my problem within minutes.
We have been using them for about 6 months now and have never had an issue (which is a good thing in my mind). Recently, I needed to see if I could tweak language to help with our Japanese customers. Not knowing how to do this, I contacted support and was given a detailed response within 24 hours and they even included a video for how to get to the area I needed to change. I can't speak on the translation service yet since I just made changes today, but I can say they are great with their customer service!
I used this for 8 months app and rarely spend the time to write a review. Here is what I found:
1) Why should we extra to see if this app is really working as they charge for the analytics.? LOL
If most of your customers are within North America then this is waste of time as it will slow your load speed. If you sell world wide any translation app might help
2) After I removed the app, I was still being billed on credit card. This developer is sneaky as people should be aware that unlike most app's which are billed through Shopify and thus the billing automatically stops when you delete the App. This is not case when you put your credit card in for a direct billing and there is not much Shopify can do to help you out.
It was finally sorted out but I would advise people to avoid any app's which require a credit card as otherwise your at their mercy.
We are sorry to hear you feel this way and attempted to work with you and explain everything in detail as we value our users.
1)We tried our best to explain to the user how we work as we are not an analytics app but rather a multilingual solution. We have checked out loading speeds and have no other user complaints of this nature.
2)Users have the choice to pay through Shopify or through our Weglot site which would also mean you would need to cancel from the place of purchase. We sorted it out with the user and explained what happened as we remain transparent about the payment process. Like many other apps, Weglot uses credit cards to enroll a user in the plan and charges them depending on the frequency of that plan.
