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Really happy with weglot. It's the easiest way we found to translate our website in one-click.
Also really happy with Support team —they answer really quick.
Uninstall doesn't clean up, caused massive hidden revenue loss months later. Plus billing kept running after removal. We installed Weglot to test internationalization on our Shopify store, decided it wasn't right for us, and uninstalled within days. Two serious problems followed:
1. They kept charging us for 3 months after we uninstalled. The app was removed from our Shopify store, but the charges continued through Shopify Billing for three full months. We had to chase them down through support to stop it and request refunds. Watch your billing statements carefully uninstalling the app from Shopify does NOT automatically cancel your Weglot subscription.
2. Hidden URL residue caused months of bot traffic and a major revenue hit. When Weglot is active, it creates locale subpaths on your domain (/it/, /de/, /fr/, /ru/, etc.) for translated content. When you uninstall, those URLs stay indexed in Google and continue to be hit by bot crawlers, AI search results, and old links — indefinitely. There's no in-app cleanup, no warning that this will happen, no instructions on how to remove the URLs from search engines.
In our case, these zombie URLs (we don't even sell in those markets) became a magnet for bot/scraper traffic. The volume was high enough that our edge layer's bot-mitigation kicked into overdrive and started returning 403 errors on cart.js for real shoppers whose network profile happened to resemble the bot signatures. Add-to-Cart silently broke for thousands of US customers across multiple devices and browsers. They saw the Add-to-Cart button, clicked it, nothing happened. They bounced. We only caught it through Noibu (an error-monitoring app), which flagged 4,165 affected sessions in a single week with zero progressing to checkout. Estimated annual revenue impact: $104k.
When we finally traced it back, the fix took manual work on our side: ~24 Shopify URL redirects, robots.txt customization, and Google Search Console URL removals — none of which Weglot helps with at uninstall.
For other merchants considering Weglot:
- Before you install, ask in writing how to fully remove URL artifacts at uninstall
- Confirm in writing how to cancel billing (assume uninstall ≠ cancellation)
- Track your conversion + bot traffic for weeks AFTER uninstall, not just during use
- The damage from URL residue can dwarf any short-term value of trying the app. We lost months of clarity on why our conversion was degrading before tracing it back here. Weglot's "easy install, easy
uninstall" framing is misleading. Uninstall is not clean
Hi,
Thank you for taking the time to share your experience. We’re sorry to hear that uninstalling Weglot did not meet your expectations.
We understand your concerns regarding both the subscription management and the cleanup process after removing the app. While uninstalling Weglot from a Shopify store does not automatically cancel the associated subscription, we recognize that this may not have been as clear as it should have been and appreciate your feedback on the matter.
Regarding the translated URLs, once pages have been crawled and indexed by search engines, their removal typically requires actions outside of Weglot itself. We understand that this process can be time-consuming and appreciate you bringing your experience to our attention. Feedback like yours helps us improve both our documentation and the guidance we provide to merchants.
In the meantime, I’ve reached out to you privately because I’d genuinely like to make things right. As a gesture of goodwill, I’ve offered to fully refund your subscription payments and would be happy to personally handle that for you if you’re open to it.
Our team is always open to discussion, and if you would like to continue the conversation, please don’t hesitate to reach out to us at support@weglot.com. We’d be more than happy to assist.
Thank you again for your detailed feedback. It helps us continue improving both our product and the guidance we provide to merchants throughout their journey with Weglot.
— Weglot Support Team
Weglot works brilliantly and the quality of the translation is very good.
On top of that, the support is excellent. I have always received very good solutions in a very short response time. Most of the time, the adjustments were not only explained but already carried out.
Super support, kümmert sich Kompetent um alle Angelegenheiten und App funktioniert einwandfrei. Nur die übersetzten Wörter reichen leider bei uns nicht aus und ich muss auf große Pläne umschwenken.
Weglot was also recommanded by other app-developers for our Shop and I realized that it is definitely a real good, comfortable and very fast app for translations. Also very important the controle and handling with translations is very easy. As I am not familiar with Shopify and Hosting/DNS-Records I had an issue with DNS-Recordings on my side. Thankfully the great and friendly support by Nahomy and Team helped me and solved it immediately. Thanks a lot!
Tolle intuitive App die (fast) alles übersetzen kann. Die Übersetzbarkeit von Produktbildern wäre noch super.
Ansonsten ein sehr kompetenter und schneller Support der auch um die Ecke denkt.
After a comparison with the comparable (non-AI based) translation apps and a few years with Weglot, I can say the following: this app has most of the functions you need for international trade at this time. Make sure that you have a thorough understanding of translation before implementing a translation app. Weglot offers many practical guides as PDFs on their website. It takes some time to familiarize yourself with the app, but translations are also a technically demanding field. The support is goal-oriented, responds quickly and is always friendly. They went the extra mile and implemented a custom solution for the hreflang tags if you use Shopify markets. It makes sense to take some time and carry out the full implementation with the help of the support team.
Die Übersetzungen sind überdurchschnittlich besser als Google Translate, man muss halt hier und da korrigieren, aber das Backend ist perfekt geeignet. Service ist auch sehr gut, leider nur Email, aber das geht recht flott.
My website is down due to the instructions of weglot.
For the subdomains they said to make changes in DNS which has caused my erbosteste not work anymore.
I can’t get any sales anymore.
I have submitted tickets since yesterday and haven’t received even one reply. I don’t know if I should sue for damages as I wasn’t informed about these consequences.
Hello,
Your insights are invaluable, and we are committed to addressing the issues you've raised to enhance our overall customer experience.
After taking a look at your account, our team was active in responding to your messages and solved your issue.
We tried to contact you again to see if all changes are reflected on your end but have yet to receive your response.
Do not hesitate to contact us at support@weglot.com if you have any further questions.
Cheers,
The Weglot Team
CAREFUL - hidden quotas and Checkout is not translated
I have used several translation apps in the past and wanted to see what Weglot offers, they charge pretty much the highest fees of all of them, so you might think that they offer the best service and product.
I have a store that used to run in 20 different languages, Weglot charges 299$ for that, so to test I went for the 5 languages for 79$.
Setup is quite simple, switcher can be placed to the individual's liking, nothing wrong there, Weglot also offers to use a "fallback" language which is great when your store is not in English and the customer's browser language is not available.
The translations seemed pretty decent too. Now you might wonder why Weglot only gets 2 stars?
First of all, after you sign up, there is a "translation request count" maximum which was not clarified on the offer page before signing up, only when scrolling down and searching for it do you find it. This translation request count is not pageviews as they say it would be. In my manual tests one pageview was able to generate 14 "translation requests", so you can imagine that your monthly quota is not the amount you think it is, but actually a small fraction of it. Ok, this is something to keep in mind that may raise the price for you if you have a lot of traffic.
But the final thing that makes this app basically unusable is that the checkout is not properly translated, one of the most important pages in the purchasing process. Some of it is translated, but you can't manage any translations of the checkout and what is fatal is that the products that the customer wants to check out with are not properly translated, neither the titles nor the variant description of the product.
So a customer wants to check out, looks at what products he will be paying for and is left confused. This generates a lot higher abandonment checkout rate.
I have seen many apps have issues with it, however, what I used before worked, but didn't translate all variant names properly. Weglot doesn't translate that part at all. They even told me that they have no influence at all on the checkout and its translation, I mean come on, you are a translation app. If they would say that upfront, ok, you could make an informed decision, however on their website they claim, that from popup to checkout, everything is easy and translated which is simply not true, false advertisement on their part.
To me, an app that translates but leaves out one of the most important pages is simply worthless. I have tried for several days with the support to find a solution, one of the solutions that was offered included deleting previous translations and after that, nothing worked properly anymore, the checkout was not translated at all, not even parts of it, and I had huge issues afterward.
The amount of damage that this app has caused (lost sales, work to rebuild everything back up) is pretty high. This part is way worse than their high fees.
I give 2 stars because the support in the end did refund the rest of my subscription time. In my opinion they should've refunded entirely because i only had trouble with the app and it never did what they advertised it to do, but at least that.
Hope it helps, if you are looking for a complete translation solution I can't recommend Weglot.
