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Weglot is working very well and is fitting all our needs. The app dashboard is really user-friendly. We used gtranslate before but the language switcher wasn't responsive at all. A big high five to Christophe from the support team who has been highly reactive and helped us enormously for all the very custom needs we had. Our experience with Weglot has been excellent so far :)
I have been using this app for a while and now I will be uninstalling it. It basically doesn't work well and it translates only partially. It also adds strange characters to the translation lists, increasing your word count so that you have to upgrade to a bigger plan. Customer support doesn't respond to any support requests.
UPDATE: I have received an email from Karina which blames me for not being happy with the app and leaving a bad review. She says, and I quote, "I wanted to know why you did not contact us directly and instead left this review?" So there is nothing wrong with the app and I have to be happy with it. Also, she chases me only 6 hours later saying "I wanted to follow up on the below message and see if you remove the review." Karina, I had contacted you twice through the webchat on the app, that's why. Your approach to feedback has been really terrible.
We are sorry you feel this way but asking you to contact us if you are having issues is not in any way blaming you. It is normal to ask a user to contact us if they do not understand certain aspects of how our app functions instead of leaving a negative review on issues that are actually fixable. So other users reading this understand that your issues were resolvable:
Here is the answer to your statements:
-We have responded to all your messages; the last one being in December. There were NO unanswered messages from our team.
-The reason your site is not translating completely is that you are over the limit of your plan and not the app not functioning.
-Can you give me an example of strange characters?
Also, we do not have some mechanism that randomly adds characters to your site to scam you. We are a reputable company and wish to remain that way. We translate everything that is in your source code.
We wish you the best in all your future endeavors.
Works perfectly! Support helped me very quickly and fixed the small issues I had with our special THEME. Worth the money and they do an amazing job. THANK YOU, Nathalie^, John and WEGLOT Team
App works great, exactly what I expected. When I didn't know what to do, the support team always helped me reliably and quickly. Appreciate it!
Thanks Alex for his/her great help, and I am able to deal all the issues with Weglot, and will go for the pro plan now, 5 stars for sure.
Working good, but the best is the amazing support service!
They helped me so much setting everything up!
Top notch application, do eveything need it on our side and great communication on technical support !
We use Weglot to translate our entire website in 22 different languages. Set up was quick an easy, and making improvements to the translations is very user-friendly.
What truly makes this a 5 star app is the support that Weglot offers. A special shout-out to Augustin and Christophe from the Weglot team, who always replied quickly, and offered world-class support. Looking forward to improving our translations over time, and to better serve our global customer base thanks to Weglot!
The app has an easy to use interface and is able to translate our website into other languages seamlessly. We appreciate the excellent and responsive support team that have helped us in multiple occasions to ensure our translations integrate well with our website, SEO and more!
Amazing and fast help as always! A few awkward things sometimes but they usually resolve very fast.
Edit: We needed some help with our plan and they acted very fast and were very helpful in resolving our issue. Really nice customer service!
