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Really happy with weglot. It's the easiest way we found to translate our website in one-click.
Also really happy with Support team —they answer really quick.
Uninstall doesn't clean up, caused massive hidden revenue loss months later. Plus billing kept running after removal. We installed Weglot to test internationalization on our Shopify store, decided it wasn't right for us, and uninstalled within days. Two serious problems followed:
1. They kept charging us for 3 months after we uninstalled. The app was removed from our Shopify store, but the charges continued through Shopify Billing for three full months. We had to chase them down through support to stop it and request refunds. Watch your billing statements carefully uninstalling the app from Shopify does NOT automatically cancel your Weglot subscription.
2. Hidden URL residue caused months of bot traffic and a major revenue hit. When Weglot is active, it creates locale subpaths on your domain (/it/, /de/, /fr/, /ru/, etc.) for translated content. When you uninstall, those URLs stay indexed in Google and continue to be hit by bot crawlers, AI search results, and old links — indefinitely. There's no in-app cleanup, no warning that this will happen, no instructions on how to remove the URLs from search engines.
In our case, these zombie URLs (we don't even sell in those markets) became a magnet for bot/scraper traffic. The volume was high enough that our edge layer's bot-mitigation kicked into overdrive and started returning 403 errors on cart.js for real shoppers whose network profile happened to resemble the bot signatures. Add-to-Cart silently broke for thousands of US customers across multiple devices and browsers. They saw the Add-to-Cart button, clicked it, nothing happened. They bounced. We only caught it through Noibu (an error-monitoring app), which flagged 4,165 affected sessions in a single week with zero progressing to checkout. Estimated annual revenue impact: $104k.
When we finally traced it back, the fix took manual work on our side: ~24 Shopify URL redirects, robots.txt customization, and Google Search Console URL removals — none of which Weglot helps with at uninstall.
For other merchants considering Weglot:
- Before you install, ask in writing how to fully remove URL artifacts at uninstall
- Confirm in writing how to cancel billing (assume uninstall ≠ cancellation)
- Track your conversion + bot traffic for weeks AFTER uninstall, not just during use
- The damage from URL residue can dwarf any short-term value of trying the app. We lost months of clarity on why our conversion was degrading before tracing it back here. Weglot's "easy install, easy
uninstall" framing is misleading. Uninstall is not clean
Hi,
Thank you for taking the time to share your experience. We’re sorry to hear that uninstalling Weglot did not meet your expectations.
We understand your concerns regarding both the subscription management and the cleanup process after removing the app. While uninstalling Weglot from a Shopify store does not automatically cancel the associated subscription, we recognize that this may not have been as clear as it should have been and appreciate your feedback on the matter.
Regarding the translated URLs, once pages have been crawled and indexed by search engines, their removal typically requires actions outside of Weglot itself. We understand that this process can be time-consuming and appreciate you bringing your experience to our attention. Feedback like yours helps us improve both our documentation and the guidance we provide to merchants.
In the meantime, I’ve reached out to you privately because I’d genuinely like to make things right. As a gesture of goodwill, I’ve offered to fully refund your subscription payments and would be happy to personally handle that for you if you’re open to it.
Our team is always open to discussion, and if you would like to continue the conversation, please don’t hesitate to reach out to us at support@weglot.com. We’d be more than happy to assist.
Thank you again for your detailed feedback. It helps us continue improving both our product and the guidance we provide to merchants throughout their journey with Weglot.
— Weglot Support Team
This is the go to solution if you are looking for translating your website. Also if you went a bit too hard with hardcoding your sections, it even translates those.
Also whenever you have a problem, just contact customer support. Best customer support i ever experienced.
Our experience with Weglot turned into a complete nightmare. What was supposed to be a simple translation solution ended up disrupting our entire website theme. As a result, four different parties had to spend several days repairing the damage. Even after removing Weglot, code remnants remain, continuing to affect the stability of our site. Additionally, the online fix provided on their website simply does not work. Overall, a very frustrating experience that we wouldn’t wish on anyone. Note: After this, Weglot proactively reached out to us and resolved the issue — for which we are truly grateful. This helpful follow-up is the reason we decided to adjust our review from 1 star to 4 stars. Thank you for the support.
Update review early April:
After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team.
After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot.
Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages.
Credits to their support team this time: friendly, fast, patient and knowleadgable!
Initial 1-star review late march:
We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal.
Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb.
So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said.
So now we uninstalled the plugin, having to source for another solution again.
I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.
Unfortunately we now have an ugly language switcher which we can not move anywhere because we get an error whenever trying to use the visual builder. Losing money on ads, and no direct chat function..
Hello Pelle Cosmetics,
I'm sorry to hear that you're currently experiencing issues with the language switcher. I want to assure you that we're here to help resolve this matter for you.
If you could kindly provide more details about the specific problem you're encountering and let us know what you wish to achieve with the language switcher, our team will do its best to assist you promptly.
Although we don't have a chat function, we want you to know that we respond quickly to emails, and your concern is important to us.
If you happen to have any additional information or questions, please feel free to include them in your response.
Have a nice day,
Regards,
The Weglot Team
Very proactive customer service :)
Too expensive compared to other similar apps. Their pricing model is thought to grow exponentially. It is unsustainable if you have multiple countries and an active blog to be translated.
Hi,
Thank you for taking the time to share your feedback.
We completely understand your concern regarding pricing sustainability for very large multilingual projects, especially when managing a large catalog alongside an active blog and multiple target languages.
In your case, our team spent quite a bit of time reviewing your setup, estimating the projected translated volume, and exploring different approaches with you — including optimization strategies and discounted options. As discussed during our exchanges, the main challenge was the exceptionally high volume of content involved rather than a technical limitation with the product itself.
We genuinely appreciate your feedback on this topic, as scalability and long-term cost predictability are important considerations for projects of your size. Our team remains available if you'd ever like to revisit the project with a more tailored long-term approach.
The Weglot Team
Weglot has been an excellent solution for managing translations across our Shopify Markets setup. The platform itself is powerful and intuitive but what really stands out is the support.
Manon and Antoine have been absolutely legendary. Their responsiveness, technical knowledge and willingness to go above and beyond to troubleshoot complex issues made a huge difference for us. They didn’t just provide answer, they genuinely helped us move forward.
Highly recommend Weglot, especially if you value strong, reliable support behind the product!
Je suis très satisfaite de l'application. Le service est très réactif, c'est très appréciable. Merci beaucoup
