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Great customer service. Fanny offered a perfect solution to a theme limitation and helped me create a functional solution. Fast response time and advanced knowledge on the app and customizations. Definitely recommend.
Amazing customer service. Corentin helped me upload all the media translations. Super happy with the experience!
Great support!!! We had a small issue with some translations – Will answered and solved the problem immediately! Very good working app... THX Will!
Great App and Great customer service. Thank you Christophe for your quick help! The app is easy to work with, the visual editor is really helpful. Some elements still need to be optimised, not all translations are easy to find in the back office and the word limit integrate also the words you have translated by yourself. But overall the experience is great.
We are so happy and it's the easiest and best translation app on the market. We faced now our first small problem and it was solved within minutes by the weblog support. Never experienced a better support before!
We've been using translation apps for years now and Weglot has been the one we stuck with. It's got a lot of great features that let you control which words you want to be translated, it can also translate external javascript code from other apps and lets you export or translate directly in the browser.
But one of the most important reasons we stuck with Weglot is for their excellent customer service. So many apps these days have a ghost for service. This is not the case with Weglot. They are always really quick to reply to our messages and will fix any problem or extra help we need to get some special words translated.
Une bonne app de traduction. Nous utilisons depuis quelques années et la traduction fonctionne bien.
Application chère et qui vous oblige à monter systématiquement en forfait. Il vous compte les mots que vous traduisez vous même dans le forfait!
Je viens de changer à Langify et j'en suis très contente (17euros par mois).
Sinon j'ai hésité avec la nouvelle application de Shopify est gratuite (translate and adapt) et à priori marche très bien.
Bonjour,
Nous vous remercions d'avoir pris le temps d'écrire cet avis.
Lorsque vous désinstallez l'application Weglot de votre admin Shopify, un email est envoyé sur l'adresse email renseignée dans votre compte Weglot, vous indiquant de résilier votre abonnement si vous avez une souscription encore active.
Suite à votre contact avec notre équipe Support, nous sommes ravi d'avoir pu vous aider à régulariser la situation.
Nous vous souhaitons une excellente journée et restons à votre disposition à support@weglot.com si vous souhaitez plus d'informations :)
After a lot of research of which translation app to use for expanding our sales internationally and offering our customers a site translated in English (we have Swedish as original language) the choice fell on Weglot. The functionality, AI/automatic translations, translations in iFrames made possible and the best and most important thing we couldn't even know before taking the plunge - the amazing support we have received by the support team, in particular the help of Alexis has been invalueable. Very happy to recommend this app to everyone who is looking for a great translation app for their Shopify store.
I have to say that I'm a tad disappointed with weglot. There's a few things that frustrate me. 1) the pricing. It's expensive compared with other similar apps 2) the support. Every month we seem to go over our word count. We've tried removing languages. But we've just launched a new theme and within days it says we're almost exceeding our translations. So something's not right? Support isn't very good at explaining. I'm thinking of looking elsewhere