WhatFlow ‑ WhatsApp‑automatise

gud app

unable to coonet

We installed WhatFlow on our Shopify store with high expectations, as the app promotes a strong feature set and advanced automation capabilities. Unfortunately, our experience did not match those promises.

In practice, most of the default triggers did not execute at all, and only a few triggers configured through Shopify Flow were intermittently executed. This made the automation unreliable and unsuitable for real business use, especially for time-sensitive customer communication.

Equally, concerning was the lack of effective customer support. Despite reaching out multiple times, we did not receive meaningful assistance or a clear effort to troubleshoot and resolve the issues.

Due to these persistent problems, we have uninstalled WhatFlow from our store and migrated back to the WhatsApp Business API using the WaSend app, which has proven to be significantly more stable and dependable for our requirements.
Updating my earlier review based on a recent bad experience.

We reinstalled WhatFlow on 5th May 2026 and used it only for initial setup and configuration for 3–4 hours. No automations were triggered, no messages were sent — it was purely a trial/evaluation phase. Despite this, Shopify billed us ₹482.48 for the app in our May 2026 bill.

When I tried to reach out for a refund, the 'Get Support' button on the WhatFlow app listing page in the Shopify App Store is not clickable — it simply does not work. Shopify's own support team directed me to contact the developer directly for the refund, but the very support button meant for that purpose is broken.

While the concept behind WhatFlow is promising, the current execution, trigger reliability, and support responsiveness need substantial improvement before it can be recommended for production use.

A truly useful app that's a must-have for any e-commerce site. I use it with a SIM card dedicated to my store. Every single active and configured message is sent using my real number and via WhatsApp Business. If I see anything lacking, it's cart recovery, which only sends one direct message; you can't create a series of messages spaced out over a certain period of time before getting to the final reminder with a discount coupon already applied to the cart. Lastly, I don't know why, but I can find all the messages sent to customers except the cart recovery ones. It works, I can tell by the discounted total price.

#highly i recommend this app#

This app is a must-have for any Shopify store! It saves us hours of manual work by automatically sending order confirmation messages and updating tags in real-time

Amazing