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Worst Customer Support ever
they have no idea how to solve any issue, whenever you explain to them what the issue is, all they reply with "Oh, thats weird!".
along side not every responding for hours, or they neglect you at all
"We are deeply sorry and hear your frustration loud and clear. Unhelpful answers and long delays are completely unacceptable. We are retraining our support team immediately to provide real solutions instead of template responses. Please email support@whatsflow.app with your issue—our senior team will take over and resolve it for you right away
Great app. Just make sure to use whatsApp account which is active for at-least a year. Otherwise new account can get restricted for using this app. Over all very helpful and time friendly for automatic order confirmations. you can customize the texts also for order confirmation or order dispatching etc.
i'm having issue when i login with whatflow it automatically restrict my whatsapp after sometime please solve it
Log out of Linked Devices in WhatsApp on your phone, then switch to the Official Meta WhatsApp Cloud API in WhatFlow settings to permanently eliminate ban risks.
The app works well most of the time but since last month it stops sending messages, which negatively affects our brand communication.
Please fix this inconsistency.
Thankyou
We sincerely apologize for the disruption to your brand communication. These drops happen when legacy web-pairing sessions get unlinked during Meta's routine updates. Please switch to our Official Meta WhatsApp API in your settings for 100% continuous uptime, contact our support team so we can fix this for you right away
The App was working very good and solved the problem of order confirmation, but WhatsApp blocked the phone number twice
my whatsapp business got restricted after using this twice! so didnt work for me. the plugin worked well but only for few days
We are deeply sorry for the restriction on your account. This happens because Meta's automated security flags legacy web-pairing sessions, which is why we have build another to the Official Meta WhatsApp Cloud API with 0% ban risk. Please contact our support team right now so we can help recover your setup and safely transition you to the official platform
WhatsApp Got Banned!
Used WhatFlow for a few months and my WhatsApp account got restricted. This app uses an unsafe method (“link a device”) and can get your number banned. Not recommended!
After using this app for around 4-5 months our WhatsApp Business account has been banned twice for using an unauthorized API. Now we've lost our main WhatsApp account and have 100's of dissatisfied customers in terms of CS.
This app has made our order process so much easier! It automatically confirms orders with clients, saving us a lot of time and reducing errors. Our customers also appreciate the smooth experience. Highly recommended for anyone running a Shopify store.
This app is Good but There is a big problem on their app since many days which they are not able to resolve. Their app automatically disconnects your connected WhatsApp number repeatedly due to which the customer does not get the order notification and shipping update and when you talk to their WhatsApp chat support, they say that everything is fine from their side. Their help support team is not able to solve the problem.
We sincerely apologize for the frustration and unhelpful support responses. Disconnections happen when legacy web-pairing sessions get unlinked by Meta’s background updates. Switch to the Official Meta WhatsApp Cloud API in your WhatFlow settings for 100% continuous uptime, contact our support team so they can fix this for you immediately
