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i am using your product facing disconnection again and again. and now not connecting. connection via qr code not working and connection via code is not working whatsapp business accepts only numeric code and your software giving mix code
We sincerely apologize for the headache with QR codes and pairing pins failing. We have completely phased out web pairing in favor of Meta's Official Cloud API integration. There are no more QR codes, numeric pins, or session disconnects. Please message our support team today so we can instantly migrate your phone number to our official, stable solution
customers confirm the msg but it dos not appear in shopify and still say pending
After using this app for around 4-5 months our WhatsApp Business account has been banned twice for using an unauthorized API. Now we've lost our main WhatsApp account and have 100's of dissatisfied customers in terms of CS.
We are deeply sorry for the severe impact and frustration this caused your store and customer support operations. Account restrictions on web-session tools were the primary reason We have rebuilt our entire service on the Official Meta WhatsApp API, which complies 100% with Meta policies and eliminates account bans. We would love the chance to help safely restore your WhatsApp operations on our new official setup with full white-glove onboarding and account credits. Please contact us directly so we can assist you
i have deleted this app 1 month ago now has charged please issue a refund
horrible experience. app gets restricted if you get more orders. and mine has now stopped working. not sending confirmation msgs anymore. 0 customer support.
We sincerely apologize for the blocked messages and lack of timely support during high-volume periods. Meta frequently throttles or restricts unofficial web connections when message volume spikes. Our new store runs directly on the Official Meta WhatsApp API, designed specifically to handle high order volumes without any delivery blocks or disconnects. We have also revamped our support desk to ensure fast resolution times. Please reach out to our team so we can set you up on the stable, official solution
We are facing serious issue. It keeps disconnecting again and again, which is causing major disruption to our work. because of this, our WhatsApp number also gets temporarily banned sometimes for 1–2 days. This is creating significant problems for our business.
Please review and improve your app’s security policies and overall stability. The app should be designed in a way that complies with WhatsApp’s security guidelines to prevent these repeated bans and disconnections.
We request you to resolve this matter urgently.
Thank you for this detailed and constructive feedback, and we sincerely apologize for the disruptions to your business operations. We have acted on your request: our updated app now operates exclusively on Official Meta WhatsApp API infrastructure. This strictly adheres to Meta's security guidelines, ending repeated disconnects and temporary bans completely. Please contact our team urgently so we can priority-migrate your store to this secure platform
The app automatically disconnects from the WhatsApp phone number of our Shopify page without notice. Don't understand why that keeps happening and then we have to link it to our WhatsApp account every time.
"We apologize for the constant inconvenience of having to re-link your device. Unofficial web pairing requires continuous phone syncing, which regularly breaks. Our new app integrates directly via the Official Meta WhatsApp API— there are zero random disconnections. Please message our team so we can guide you through a quick, one-time setup on the official platform
Our whatsapp account is diabled due to this app, and we are being charged 15$ monthly for no reason
i am your existing customer
Whatflow automation is not working properly
Customer are making the vote poll of confirmation boot but that is redirecting on the shopify store
Please help its urgent
Our upgraded solution is WhatFlow Official API. Unlike legacy web-pairing tools, it integrates directly via the Official Meta WhatsApp Cloud API to deliver zero ban risk, 100% continuous uptime, and reliable message triggers. If you are on the old setup, reach out to support with your store name so our team can directly migrate your account to the official platform
Worst Customer Support ever
they have no idea how to solve any issue, whenever you explain to them what the issue is, all they reply with "Oh, thats weird!".
along side not every responding for hours, or they neglect you at all
"We are deeply sorry and hear your frustration loud and clear. Unhelpful answers and long delays are completely unacceptable. We are retraining our support team immediately to provide real solutions instead of template responses. Please email support@whatsflow.app with your issue—our senior team will take over and resolve it for you right away
