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Its been only a month since I started using zoko. It is much better on every aspect from the platform which I was previously using. They assign a customer success manager (thank you Nishant for everything) who helps with not only getting up and running quickly but share great insights to improve overall conversion and return on investment.
Will update the review in latter months about my experience with more details here.
Zoko’s been a really solid experience so far. The interface is clean and easy to get used to, which makes a big difference because WhatsApp marketing can get confusing otherwise.
The biggest win is the support. The team is available most of the time and they actually understand what you’re trying to do instead of giving generic replies. Aaquib, Mudit, and Rahul have been especially helpful throughout.
What stood out to me is that they genuinely try to help you grow and even guide you to do things in a cost-efficient way. That intent really shows.
He tenido una muy buena experiencia con Zoko y puedo decir que es una de las herramientas más útiles para gestionar la comunicación por WhatsApp en e-commerce.
La integración con nuestra tienda online ha sido clara y eficiente, y las funcionalidades que ofrece nos han permitido automatizar procesos clave como las notificaciones de pedidos, la comunicación con clientes y diferentes flujos automatizados. Es una plataforma bien pensada, con opciones suficientes para crear una experiencia profesional y cuidada para el cliente.
Uno de los aspectos que más valoro es la calidad del soporte. Siempre que he necesitado ayuda, el equipo ha respondido de forma rápida, clara y orientada a soluciones. Se nota que hay implicación real y un interés genuino en que el usuario aproveche al máximo la herramienta.
En general, considero que Zoko es una solución sólida para cualquier negocio que quiera trabajar WhatsApp a un nivel profesional, con automatizaciones y una comunicación eficiente.
Lo recomiendo totalmente.
We've had an over all positive experience with Zoko so far . The onboarding team was very supportive and help us tweak things as per our business model . All queries are promptly answered and meetings are set up efficiently. They are open to understand the business model and tweak things around accordingly , and suggest ways to increase the footfall .
I was looking at a couple of different options for using whatsapp for our business. When comparing companies, I decided to try ZOKO. The on boarding was a breeze and my account manager, Nishant, helped me every step of the way.
That is not where it stopped, he kept on monitoring our account and identified grow plans and "out of the box" ideas specific for our company.
ROI has been great and I am excited to stay on this journey with them.
Nishant will be really happy to see this :)
Going beyond onboarding to actively spot growth opportunities for your specific business is exactly the kind of partnership we want to show up as. Excited to see where the journey goes from here.
Nice, helpfull , the people help us
Zoko is a great tool for D2C brands to drive sales through WhatsApp. Features like abandoned cart recovery and broadcasts help improve conversions, and the Shopify integration works smoothly.
Broadcasts and cart recovery working together is where most brands start seeing real lift - one brings customers back, the other keeps your audience warm between purchases. The Shopify integration being solid underneath all of it is what makes the whole thing reliable at scale.
Great app and even better support! We’ve been working with the team to set up segmentation flows for our jewelry brand, and the team was there every step of the way. If you’re looking for a dedicated team that actually listens and provides technical solutions promptly, this is it. 5 stars!
Segmentation for a jewellery brand is genuinely interesting to build -purchase history, product category, price point, occasion - there's a lot of signal to work with and the flows can get quite targeted.
Glad the team was able to get into the specifics with you rather than just pointing you to documentation.
We have been using Zoko for our Web Store Online Shop in Kuwait, and it has made a significant impact on our sales. Features like abandoned checkout recovery and other marketing tools have helped us engage with customers more effectively and convert more orders.
The platform is easy to use and integrates well with our workflow. Overall, Zoko has been a valuable tool for growing our business and improving customer communication.
Abandoned checkout recovery tends to be the feature that surprises merchants most - the lift in recovered orders is real, and it compounds quickly when your customers are already active on WhatsApp.
Glad it's working well for a market like Kuwait where WhatsApp adoption is high and the channel feels natural to buyers. Glad to have you with us.
Excellent App great support Good Analytics.
